Job Description
The Regional Internal Investigator is an effective team collaborator, problem solver and is committed to providing exceptional customer service every day to the store teams they serve. This position is responsible for assisting with internal case identification, development, and resolution of high-quality internal theft cases supporting the Asset Protection store teams throughout their region. The Regional Internal Investigator will complete the full life cycle of internal cases and maintain excellent relationships with Regional Asset Protection Managers, Store Managers and Human Resource Teams. The Regional Internal Investigator will prioritize workload based on impact to Nordstrom's ability to deliver on its commitments of brand, service and experience and fashion authority. Corporate Investigators work independently but succeed by working as a team.
KEY RESPONSIBILITIES:
Agent training, internal case identification, development and resolution of high-quality internal theft cases supporting Asset Protection teams throughout their assigned region.
o Certify AAPM, APM's to conduct employee interviews.
o Meet with investigators individually to review progress of priority investigations to determine next steps.
o Approve investigations for presentation to Store Manager.
Assist in the interview preparation and case development for store-executed interviews.
o Communicate with AP team on the progress of priority investigations.
Manage execution of high-risk internal theft investigations within the region.
Conduct weekly business review calls with assigned Regional Assets Protection Managers.
Develop custom reporting queries based on theft trends and/or potential exposure.
o Review Queue and APIS Internal Incident Report to ensure investigations are opened based on solid evidence.
Hold monthly training calls, support all region internal investigations.
Strong understanding of core Asset Protection goals and competencies, and a demonstrated ability to apply them in support of business and pyramid priorities.
Plans, facilitates and/or executes multiple internal cases simultaneously balancing Nordstrom priorities and effect on shrink.
Stay current on industry practices and issues, assessing and communicating their potential impact on the business.
Achieve quality, efficiency, and integrity standards for investigations. o Review cases in APIS to close and approve.
Communicate effectively in a variety of settings and tailor messages to fit the audience. Exhibit a high level of proficiency and professionalism in your interview style.
Accept assignments that broaden capabilities by clarifying plans and objectives and ensuring timely delivery.
Utilize all available resources, data, investigative tools, and Asset Protection systems to investigate and mitigate internal theft in our stores.
Use good judgement in all situations; partner with supervisors on new ideas and solutions to improve theft detection and investigative techniques.
Travel to visit stores within the region up to 60%.
QUALIFICATIONS:
5+ years Loss Prevention Experience or Equivalent, Law Enforcement or Military Experience
Strategic, operational, and interpersonal skills demonstrating broad expertise in Asset Protection, multi-unit management and internal theft resolution.
Wicklander/Zulawski Basic Interview Certification.
Previous exception reporting experience.
Proficiency in Microsoft Office suite of applications
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$87,500.00 - $145,500.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\16.pdf
About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
