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Strategic Account Manager

Apex Water and Process Inc. • Cleveland, OH • 3h ago

Location Cleveland, OH

Description

Strategic Account Manager

WHY APEX WATER AND PROCESS?

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from day one! Don't miss out - apply today and start your journey with Team Apex!

JOB SUMMARY

The Strategic Account Manager is responsible for managing and growing a portfolio of key, high-value customer accounts, while also supporting a group of secondary accounts within their territory. This role blends strategic sales and account growth with hands-on service and customer support. The individual in this position will focus on expanding Apex's presence within large, complex accounts, while ensuring all assigned customers receive consistent, high-quality service.

ESSENTIAL JOB RESPONSIBILITIES:

Manage and grow a portfolio of key and secondary customer accounts within assigned territory

Develop and execute account strategies to increase revenue, profitability, and customer retention

Identify and drive equipment, chemical, and service growth opportunities within existing accounts

Build and maintain strong relationships with customer stakeholders across multiple levels of the organization

Perform routine and non-routine service visits to ensure water treatment programs are operating effectively

Troubleshoot system and program issues and ensure timely resolution

Support chemical feed, inventory management, and basic system adjustments as needed

Coordinate with Field Service Representatives, technicians, and internal teams to support service delivery

Prepare and present proposals, pricing, and recommendations to customers

Conduct regular business reviews and maintain consistent communication with customers

Track account performance and activity using internal systems

Travel locally with occasional overnight travel as needed

Adhere to and support all safety policies and guidelines

Perform other duties as assigned

REQUIRED QUALIFICATIONS:

High school diploma or equivalent

Five (5) years of technical sales/service experience in industrial water treatment

Strong knowledge of cooling towers, boilers, closed-loop systems, and water treatment programs

Demonstrated ability to manage customer relationships while driving sales growth

Strong communication, problem-solving, and organizational skills

Mechanical and technical aptitude with ability to diagnose and resolve issues

Ability to work independently and effectively manage time across multiple priorities

Valid driver's license and ability to meet company driving requirements

Ability and willingness to physically perform service at customer sites

Ability and willingness to travel as needed to fulfill job duties, including overnight travel

PREFERRED QUALIFICATIONS:

Bachelor's degree in Engineering, Chemistry, or related field

Five (5) plus years of experience in industrial water treatment or specialty chemicals

Experience managing larger or more complex customer accounts

Certified Water Technologist (CWT) certification

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any @type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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