Customer Service Representative

Valence Surface Technologies LLC • Wichita, KS • 2h ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13549193

Responsibilities

Respond to customer inquiries via phone, email, and in-person,

providing accurate and timely information.

Coordinate with internal departments to resolve customer issues

and ensure timely delivery of services; ensuring adequate communication is carried out between departments to meet customer expectation.

Verify customer purchase orders against internal work order to

ensure that the company can comply with process requirements.

Provide updates to customers on the status of their orders

within allotted time frame.

Handle customer complaints and escalate issues as necessary to

ensure customer satisfaction.

Responsible for daily report of customer orders currently

on-site to review scheduled expected completion dates against current order status for timely completion of orders.

Take necessary actions to resolve issues resulting in orders

being placed on hold or causing orders to exceed defined lead times.

Other duties as assigned.

Qualifications

High school diploma or equivalent; a bachelor\'s degree in

business or a related field is preferred.

Proven experience in a customer service role, preferably in the

aerospace or manufacturing industry.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in Microsoft Office Suite and CRM software.

Ability to work independently and as part of a team.

Strong organizational skills and the ability to manage multiple

tasks simultaneously.

Export Compliance Requirement\ This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a U.S. Citizen.

ReasonableAccommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

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