Summary The Robert J. Dole VA Medical Center in Wichita Kansas is seeking a highly qualified candidate for the Administrative Officer position in the Primary Care Service in Wichita Kansas. Responsibilities Primary duties of the Administrative Officer include, but are not limited to, the following: - Supervision of administrative staff within the service - Assessment and improvement of complex management processes and systems, and improvement of program effectiveness - Development, analysis, and/or improvement of work methods and procedures, organizational structures, manpower utilization, distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similarly management functions - Developing life cycle cost analysis of projects or performing cost benefit or economic evaluations of current or projected programs - Advising on the distribution of work among positions and organizations and the appropriate staffing levels and skills mix - Evaluating and advising on the organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, and documentation - Researching and investigating new or improved business and management practices for application to agency programs or operations - Developing new or modified administrative program policies, regulations, goals, or objective - Identifying data required for use in the management and direction of programs - Developing data required for use in the management and direction of programs - Developing management and/or program evaluation plans, procedures, and methodology - Conducting studies of employee/organizational efficiency and productivity and recommending changes or improvements in organization, staffing, work methods, and procedures - Analyzing and evaluating agency functions and activities being considered for conversion to contract operations - Provide guidance and advice to supervisors designed to foster acceptance of performance measures and process changes that affect administrative services - Assist health care systems personnel in improving health care system operations through analysis and study of health care system processes. Provide technical advice and assistance to the various councils, team leaders, facilitators and team members concerning the techniques for developing surveys, studies, and team projects used for performance improvement processes. Work Schedule: 8:00 am - 4:30 pm Monday - Friday Position Description/PD#: Administrative Officer/PD10453-0 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/22/2026. Current Title 38 Hybrid employees: To qualify for a Title 5 position based on the Interchange agreement, you must meet the following: 1. Be currently serving under a permanent appointment. 2. Served continuously for at least 1 year in the other merit system prior to appointment under the interchange agreement. Current permanent Veterans Canteen Service employees may apply for consideration under this vacancy announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with, and knowledge of the organization and structure of healthcare delivery systems or managed care networks, including comprehensive understanding of laws, regulations, manuals, and policies as they apply to Primary Care. Developing and implementing tools and techniques to collect and analyze data on quality, fiscal expenses, budget, appropriate utilization of resources and customer satisfaction. Developing and implementing financial indicators for efficiency, performance, appropriate allocation of resources, and benchmarking with other hospitals. Developing and coordinating a plan of action to enable a hospital to meet, or exceed, the performance standards and monitoring compliance through the standards. Significant experience with implementing Joint Commission standards in a service. You will be rated on the following Competencies for this position: Capacity Management Communication Customer Service Education and Training Financial Management Organizational Awareness Quality Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary with limited walking, standing, sitting and lifting. Work is primarily within an office setting however the incumbent will need to move throughout the Medical Center in outpatient, inpatient, and other administrative settings. Safety and health precautions must be utilized dependent on the location. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
