Customer Service Manager

Caledonia Food Cooperative Inc. • Saint Johnsbury, VT • 4h ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1359038

502 Railroad St St. Johnsbury, VT 05819 www.caledoniafood.coop

DEPARTMENT REPORTS TO PAY CLASSIFICATION LAST UPDATED\ 70 Checkout General Manager Hourly-non-exempt March 13, 2026

Job Summary\ Oversees and is responsible for the regular functions of the Checkout department

About Caledonia Food Co-op

Caledonia Food Co-op is a member-owned grocery store that draws together the diverse communities of\ Caledonia County and surrounding areas in an inclusive space supporting food justice, local resilience,\ environmental stewardship, area food producers and a vibrant downtown St. Johnsbury.

Essential Job Duties

? Supervise, schedule, and manage timecards for the Checkout staff.

Financial accountability, cash office closing procedures, bank deposits, etc.

Facilitate company growth through improved customer service and engagement.

Communication with staff members should be clear, direct, and respectful in a style appropriate to

a cooperative work environment.

Recruit, mentor and develop customer service staff members and nurture an environment where

they can excel through encouragement and empowerment.

Develop service procedures, new-hire trainings, policies and standards as needed.

Promote team building and motivate staff to accomplish assigned goals.

Take corrective counseling measures and/or disciplinary action as needed for staff, according to

our Employee Handbook.

Acts as MOD when needed and is responsible for overall store operations.

Lead by example following Co-op policies and procedures. Be an example to all store personnel

by being well versed in store policies and procedures.

Ensure employee evaluations are thorough and completed on time.

Oversee eShop/Curbside operations if active

Works closely with the Marketing staff to ensure Marketing and Outreach programs run smoothly

for operations.

Additional Duties

? Act as a company representative when dealing with vendors and local businesses, etc.

Assist in special projects/duties as assigned by Store Manager and/or General Manager.

Essential Skills

? Experience in retail food store environment (preferably in natural foods industry) with knowledge\ in operations.

? Management experience: hiring, training, terminating, and evaluating personnel.

Good customer service skills for both internal and external customers

502 Railroad St St. Johnsbury, VT 05819 www.caledoniafood.coop

? Strong attention to detail and good organizational skills

Good time management skills

Ability to handle multiple demands, work under time pressures, and meet deadlines

Willingness to be open, to learn, and to take on new responsibilities/challenges

Demonstrate objectivity, neutrality, and calmness under pressure

Ability to take direction and work independently

Good computer skills and familiarity with Microsoft applications, email, etc.

Essential Mental & Physical Requirements

? Works independently with limited guidance

Performs a variety of tasks independently as dictated by organizational demands

Relates information to diverse individuals both orally and in writing

Must have good analytical ability and be proficient in math

Standing, bending, walking, reaching and sitting

Ability to climb up and down ladders and stairs

Ability to lift up to 50 lbs.

Experience and Educational Requirements

? A minimum of three years experience in a Customer Service Manager role or an Associate degree\ and 1 year of applicable experience.

Other Qualifications

? Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA\ & other federal, state & local standards including meeting qualitative and/or quantitative\ productivity standards

? Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA &\ other federal, state and local standards

? Compliance with all personnel policies

Important Disclaimer Notice

The job duties, elements and responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job\ description are representative only and not exhaustive of the tasks that the employee may be required to perform. The Co-op does reserve

the right to revise this job description at any time and require employees to perform other job duties as assigned.

Similar Jobs

Customer Service Associate

Walgreens • Littleton, NH • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Sales Manager

Burke Mountain Resort • East Burke, VT • 2w ago

Management & Administrative

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1354012 Sales Manager Duties & Responsibilities: Manage the group guest experience from co...

2w ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Saint Johnsbury, VT • 4w ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

4w ago

Go to Apply

Accounts Payable Specialist

NEK Broadband • Saint Johnsbury, VT • 10h ago

Finance, Accounting & Banking

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1359046 Job Title: Accounts Payable (A/P) Specialist Job Type: Full-Time About NEKCV, dba NEK...

10h ago

Go to Apply

Water Truck Driver

Casella Waste Systems Inc. • Bethlehem, NH • 4d ago

Trucking & Construction

Position Summary The Water Truck Driver will be responsible for safely driving equipment around our facility in compliance with appropriate guidelines. This is a temporary position Key Responsibilities Drives a water tru...

4d ago

Go to Apply

CDL Truck Driver Home Daily

UGI Corporation • Lyndonville, VT • 4d ago

Trucking & Construction

CDL Truck Driver Home Daily Location: Lyndonville, VT, US, 05851 Workplace Environment: Onsite Company: AmeriGas Propane, Inc. Requisition Number: 28947 When you work for AmeriGas, you become a part of something BIG! Fou...

4d ago

Go to Apply

Weekend Warehouse Associate

Hubbell Power Systems • Littleton, NH • 5d ago

Manufacturing & Warehouse

Weekend Warehouse Associate Apply now » Date: Apr 13, 2026 Location: Littleton, NH, US, 03561 Company: Hubbell Incorporated Job Overview Receives, stocks and distributes material, tools, equipment, and products within es...

5d ago

Go to Apply

HireAbility Career Training and Education Coach - Temporary

State of Vermont • Saint Johnsbury, VT • 1w ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1356626 Overview HireAbility Vermont is recruiting for a Career Training and Education Coach t...

1w ago

Go to Apply

Weekend PM Production Supervisor

Weidmann Electrical Technology • Saint Johnsbury, VT • 1w ago

Manufacturing & Warehouse

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1356178 Weekend PM Production Supervisor 1 Gordon Mills Way, St Johnsbury, VT 05819, USA Full-...

1w ago

Go to Apply

2nd Shift Millwright A/B

Weidmann Electrical Technology • Saint Johnsbury, VT • 1w ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1356180 2nd Shift Millwright A/B 1 Gordon Mills Way, St Johnsbury, VT 05819, USA Overtime, wee...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)