Customer Service Representative

Central Garden and Pet • Schaumburg, IL • 8h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13424495

KEY RESPONSIBILITIES

Responsible for key account management for domestic customers from

order receipt to dock, including post shipment care and metrics.

Coordinate requests for information, quotes for freight rates and

technical data for customers.

Monitor inventory requirements against customer order demand and

provide customer notification late shipment/short shipment/pricing verification/product availability/ship date/arrive date.

Investigate and resolve customer claims and complaints; maintain

appropriate documentation trails.

Communicate customer specific requirements for traffic and shipping.

Coordinates return authorizations with sales management.

Manages claims for damage including credit and potential

reimbursement.

Actively involves finance members and senior management on changes

to account demand forecasts.

Manage and resolve customer deductions, maintain documentation for

finance.

Create and update customer address book records; establish new

customer profiles.

Provide sales support, including: customer correspondence, open

order reporting, inventory reporting, and customer call backs.

Coordinates monthly performance measurements for key accounts.

Participates in developing customer and department specific process

improvements.

Utilize troubleshooting and time management skills to exceed

customer expectations.

Serves as a change agent; actively demonstrates leadership

qualities.

QUALIFICATIONS

Manufacturing customer service background strongly preferred

Excellent decision making and priority setting

Superior organizational ability and flexibility

Strong customer orientation; participates in team culture

Experience with quality-based management programs

MINIMUM EXPERIENCE & EDUCATION

Minimum five years complex customer service experience required

Superior experience with SAP or ERP experience required (prior

implementation experience a plus) and Microsoft Office

WORK ENVIRONMENT

This position is based in a quiet, professional (but not stuffy!), corporate office environment. We have a corporate casual dress code and host celebratory activities throughout the year! Our office is located within the Schaumburg Corporate Center, which offers many amenities including an on-site fitness center, convenience center, deli-style restaurant, dry cleaners, hair salon, and covered parking.

POSITION INFORMATION

This is a salaried position that pays \$50,000-\$55,000 annually,

based on level of relevant professional experience, International customer service expertise and geographic location.

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

Comprehensive Medical, Dental, and Vision Insurance

Free Life and Disability Insurance

Health and Dependent Care Flexible Spending Accounts

401k with 3% company match and annual employer discretionary

contribution

Paid vacation, holidays and sick time

Employee Assistance Program

Access to thousands of free online courses

Discounts on cell phones, movie tickets, gym memberships, and more!

Education Assistance (both college degrees and professional

certifications)

Referral Program with cash bonus

Access to on-demand pay

Paid parental leave

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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