Assoc, Employer Support

HSA BANK • Green Bay, WI • 6h ago

JOB REQUIREMENTS: 1 Anywhere St, Green Bay, Wisconsin, 54301, USA If you\'re looking for a meaningful career, you\'ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster\'s values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! The Associate, Employer Support role is essential to providing an exceptional customer experience via telephone, live chat, and email. Build and maintain professional business rapport with a dedicated book of business that includes direct employers, employers via partners, and consultants. Drive client satisfaction, retention, and account growth. Display ownership by taking personal responsibility over each task and assigned interaction. Answer questions on product details, company information, and any updates or issues with the employer\'s account. Proactively review each interaction to ensure one-call resolution. Respond to, investigate, and resolve client issues through extensive research and collaboration with other departments. Effectively document and track interactions to ensure customer, individual, and company goals are met. Helps to ensure HSA Bank maintains compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. What you will do Serve as the primary point of contact for assigned clients. Build trusted relationships across all levels with employers and consultants. * Proactively educate clients with information and self-service tools regarding bank processes, procedures, and products.

Provide exceptional customer service through reactive and proactive servicing via telephone, live chat and email. Develop and execute plans that align employer needs with HSA Bank solutions. Provide first contact resolution on every interaction. Must handle multiple priorities with a strong attention to detail. Collaborate cross-functionally with sales, operations, and product teams to ensure a seamless customer experience. Proactively identify cross-selling opportunities to maximize client engagement and retention. Effectively and efficiently service client needs while hitting SLA and SLO targets. Product knowledge expert on multiple product lines including Health Savings Accounts, Health Reimbursement Accounts, Flexible Spending Accounts (Health and Dependent), Commuter Benefits, etc. Document all employer and consultant interactions to ensure all client and company goals are met. Effectively communicate internally and externally, in a professional manner, while setting accurate expectations for issue resolution. Act as the voice of the client to advocate internally for client needs and enhancements. Regular, consistent, and punctual attendance. Navigate through multiple software applications on multiple screens to manage employer account information. Responsible for hitting and achieving team objectives and goals. Identify and communicate continuous improvements ideas. \ Deliver educational presentations to employers. \ Ensure all interactions tasks are completed according to team objectives and goals.
Drive to expand personal and professional growth. Other duties and responsibilities as assigned by leadership. Skills and Abilities Passionate about delivering an exceptional c To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA4NjU1Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t *** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA4NjU1Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t

Similar Jobs

Pharmacy Supervisor

Veterans Affairs, Veterans Health Administration • Green Bay, WI • 2h ago

Hospital & Medical

Summary The GS 13 Pharmacy Supervisor is responsible for coordinating the operations of the Outpatient Pharmacies located in the Northeast Wisconsin Ambulatory Clinics (NEWAC). The Outpatient Pharmacy Supervisor directly...

2h ago

Go to Apply

Program Analyst

Veterans Affairs, Veterans Health Administration • Green Bay, WI • 10h ago

Summary OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who a...

10h ago

Go to Apply

Cabling Installer II

HEARTLAND TECHNOLOGY GROUP, INC • Combined Locks, WI • 14h ago

JOB REQUIREMENTS: Heartland Technology Group Description: Position Summary: A Cabling Installer II will work closely with the Cable Installer II and/or Lead Technicians to install and implement structured cabling solutio...

14h ago

Go to Apply

CDL A Local Delivery Truck Driver - Up to $1,500 Sign on Bonus

Sysco • Green Bay, WI • 14h ago

Trucking & Construction

Job Profile Summary All drivers run daily routes with frequent stops and are required to load packages onto hand trucks and unload product at each stop on the assigned route in the order they are designated by the Transp...

14h ago

Go to Apply

CDL Truck Driver - $2500 Sign on, Home Daily

WM • Green Bay, WI • 14h ago

Trucking & Construction

What is the value of a WM job? The value of a WM job is more than a paycheck . It's a way to create opportunities for you and your family. We Are Stable We Are Committed to Growth We Are Investing in You Who are we? #WeA...

14h ago

Go to Apply

Summer Helper - Excellerate

FAITH TECHNOLOGIES INC • Little Chute, WI • 16h ago

JOB REQUIREMENTS: You\'ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, a...

16h ago

Go to Apply

Milk Intake Operator - 1st Shift (10 Hou

SAPUTO CHEESE USA INC • Black Creek, WI • 19h ago

JOB REQUIREMENTS: At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions t...

19h ago

Go to Apply

Milk Intake Operator

SAPUTO CHEESE USA INC • Black Creek, WI • 19h ago

19h ago

Go to Apply

Forklift Warehouse Operator

Ryder System • Green Bay, WI • 1d ago

Manufacturing & Warehouse

Position Description Ryder is hiring a Material Handler in Green Bay, Wisconsin - offering weekly pay, excellent benefits, and a career you can feel good about. Warehouse Forklift Operator / Driver Positions Pay Weekly H...

1d ago

Go to Apply

Market Grille Department Manager

Hy-Vee Food Stores • Ashwaubenon, WI • 1d ago

Management & Administrative

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully e...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)