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Customer Service Representative

TEKsystems • Overland Park, KS • 4h ago

Customer Service Representative II (On-Site / Hybrid After Training)

Monday-Friday | 8:00 AM-5:00 PM CST

$21-$24/hour | 12-month Contract

On-site for training (first 90 days), then hybrid

About the Role

We are seeking a Customer Service Representative II to serve as a trusted customer advocate and informal team leader within the Customer Care team. This role builds on strong CSR fundamentals and offers opportunities for problem-solving, peer escalations, and process improvement.

In this position, you'll handle routine and more complex customer inquiries through phone, email, and case management, while partnering with leadership to enhance tools, workflows, and team knowledge. This is an excellent opportunity for someone who enjoys being a go-to resource and making a meaningful impact.

What You'll Do

Handle high-volume inbound customer calls (headset-based; ~7 hours/day)

Resolve customer questions, concerns, and complaints with empathy and accuracy

Serve as a first-line escalation resource for peers by troubleshooting complex issues

Follow SOPs and utilize internal resources such as documentation and team chat tools

Accurately document interactions and resolutions within CRM and case management systems

Partner with supervisors on process improvements and special projects

Potentially cross-train into email support once established in the role

Become increasingly independent after completing training

Required Qualifications

3+ years of customer service experience (call center or similar environment preferred)

Strong written and verbal communication skills

Experience using CRMs, case management systems, or multiple software platforms

Excellent reliability, punctuality, and schedule adherence (critical requirement)

Ability to multitask and stay organized in a structured, high-volume environment

Strong problem-solving skills with the ability to work independently

Work Environment & Schedule

Schedule: Monday-Friday, 8:00 AM-5:00 PM CST (40 hours/week; overtime is rare)

Attendance expectations are strict: Must be logged in and ready to take calls before 8:00 AM; even minimal tardiness is tracked

Training: On-site full-time for the first 90 days (or until fully trained)

After training: Hybrid schedule, 4 days remote / Thursdays in office

Why This Opportunity

Purpose-driven customer service supporting a vital community resource

Stable schedule with a collaborative team environment

Strong focus on quality, professionalism, and continuous improvement

Opportunity to grow into a support and leadership-adjacent role

Job Type & Location

This is a Contract position based out of Overland Park, KS.

Pay and Benefits

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Overland Park,KS.

Application Deadline

This position is anticipated to close on Apr 24, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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