Administrative Assistant II

UNC Health Care • Goldsboro, NC • 1d ago

Description

Summary:

The Administrative Assistant II provides comprehensive administrative and clerical support to a hospital department and associated clinical units. This role functions as a key operational support resource, ensuring efficient day to day workflow, effective communication, and compliance with hospital policies. The position serves as a liaison among patients, staff, providers, and leadership while supporting departmental operations, scheduling, documentation, and quality activities.

Responsibilities:

Supports the healthcare team with information and administrative support. Answers and directs telephone calls from visitors, staff, and patients. Answers patients' call system. Relays messages for patients, families, physicians, nurses, and other staff from multiple departments. Maintains confidentiality of all patient information. Creates and maintains electronic documents in MS Office.

Demonstrates appropriate interaction with and provides recommended care and services to all patients. Exhibits knowledge and basic understanding regarding the needs of all patients.

Orders and maintains inventory of office and patient care supplies within budget guidelines. Maintains unit communications equipment including printer, mobile laptop computers, and fax. Conducts unit audits, safety checks, and routine maintenance of office equipment.

Functions as a clerical resource in the unit and is thus knowledgeable about hospital policies and procedures. Ensures that the unit is clean and orderly. Performs other general office support duties as required.

Serves as timekeeper for the department, tracking schedules, work time, off days, PTO time, etc. Prepares payroll for approval and submission. Update daily schedule sheets for units. Complete management schedules.

Serves as a liaison with internal departments and external parties to support departmental operations and assigned projects and assignments.

Serves as recording secretary for assigned staff meetings. Distributes minutes and documents to the appropriate staff and keeps records.

Demonstrate and promote professionalism, compassion, and high standards of customer service when interacting with patients, families, and staff; supporting responsibility, pride, and teamwork, remains calm when under pressure, and offers reasonable solutions for problems.

Researches and processes various departmental documents, records and forms requiring contract interpretation and administration. Serves as point of contact for assisting patients with billing questions and services.

Coordinates departmental meeting scheduling. Assist with administrative functions, including scheduling, data entry, maintaining tracking forms, and filing program documentation.

Promotes effective communication within the department and keeps the Director informed of any issues, concerns, or operational needs.

Screens, prioritizes, and distributes incoming correspondence and mail; responds where appropriate or distributes mail requiring attention to appropriate individual(s).

Provides guidance to registration receptionists, secretaries and office assistants in the area assigned.

Prepares and compiles peer review information for internal documentation audits in compliance with hospital and department standards.

Participate in performance improvement activities. Conduct research and analysis for special projects as assigned.

Maintains patient files and databases according to HIPPA regulations and ensures information is up to date.

Perform other departmental duties as assigned.

Other information:

Education

High School diploma or equivalent required. Associates degree in Medical Office or Office Administration preferred.

Licensure/Certification

None.

Experience

At least five years experience in a business office or medical secretarial role preferred.

Knowledge, Skills and Abilities

Knowledge of patient registration and front office procedures.

Ability to compose grammatically correct documents and communications.

Ability to lead, guide and motivate others.

Excellent interpersonal and customer service skills.

Ability to read, write and communicate effectively in English.

Highly proficient with MS Office and EMR software, with the ability to learn new software rapidly.

Valid NC Driver's License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

Job Details

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Operating Room

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Similar Jobs

Area Manager II

Amazon • Smithfield, NC • 3h ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

3h ago

Go to Apply

Senior Manager - IT Manufacturing Site Leader

J&J Family of Companies • Wilson, NC • 18h ago

Management & Administrative

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

18h ago

Go to Apply

Bi-lingual Administrative Assistant (LSNA-NC)

Jacobs • Wilson, NC • 1w ago

Management & Administrative

Support?one of the largest and diverse?technical solutions providers?in the world?and have a hand?in helping?in?laying the?foundation for human progress.? As?Bi-lingual Administrative Assistant on our team in?Wilson/Cary...

1w ago

Go to Apply

Warehouse Inventory Lead

BD (Becton, Dickinson and Company) • Four Oaks, NC • 1w ago

Management & Administrative

Job Description Summary Job Summary: The Team Lead is responsible for coordinating the workflow for the associates in the distribution center. The position is responsible for providing direction and assisting supervisors...

1w ago

Go to Apply

(USA) Stocking 1 Coach, Non-Complex, Management

Walmart • Mount Olive, NC • 1w ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

1w ago

Go to Apply

Commercial HVAC/R Service Technician

Moore's Electrical & Mechanical Construction, Inc. • Wilson, NC • 1w ago

Management & Administrative

1w ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Pikeville, NC • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Armed Security Officer Full Time

Allied Universal • Hookerton, NC • 1w ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1w ago

Go to Apply

Electrical Project Manager

Actalent • Wilson, NC • 2w ago

Management & Administrative

Job Title: Electrical Project ManagerJob Description The Electrical Project Manager - Instrumentation & Controls (Industrial) is tasked with managing the execution of industrial electrical projects with a focus on in...

2w ago

Go to Apply

Security Professional Flex Officer

Allied Universal • Kinston, NC • 2w ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.