Back to Jobs search

Customer Service Rep

Berkshire Bank • New York, NY • 2h ago

Division: Eastern Funding

Department: EF - Operations

Reports to: Customer Svc & Collections Mgr

Status: Non-Exempt

Grade: 6

Salary Range: $20.00 - $28.90

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: New York City, NY

Principal Objective

This position ensures that information to Eastern Funding and SVEG customers is provided securely, accurately and timely in response to inquiries on their accounts. Receive documents and resolve requests and complaints with the expectation of adequately servicing customers above and beyond the call of duty. Must understand all facets of the business, have empathy for the customers situation, and demonstrate the ability to communicate clearly.

Principal Duties and Responsibilities

Exemplify the companys mission, values and goals to the customer through every interaction on a daily basis.

Confer with customers by telephone, email or in person to resolve customer issues and provide information about products and services.

Keep written records of customer interactions, including details of inquiries, complaints, and comments, as well as follow up actions taken.

Research and resolve customer grievances and when necessary obtain assistance from designated departments to ensure that appropriate changes are made to resolve customers' problems.

Respond timely to customer inquiries and/or notify them of investigation results and any planned corrective action.

Answer all customer billing related inquires and resolve billing complaints by working with loan servicing, collections and finance to update data systems as necessary.

Process service requests for interest statements, ucc terminations and loan document copies.

Prepare and send Welcome Packages to customers that include welcome letter and copies of executed documents for newly funded loans.

Process all payoff requests, prepare payoff letters and respond to any payoff related inquires within 24 hours.

Answer all inquires regarding monthly payment and Automatic debit (ACH).

Process all non material modifications (example-name changes, address changes, move payment date).

Report detailed activity on monthly basis to EF management (cases resolved, summary of requests handled etc.).

Meet and greet clients and visitors.

Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

Order office supplies and help out with the orders (food, supplies).

Prepare closeout letters.

Keep track of Shredder and Citi-storage accounts.

Job Specifications (Skills, Knowledge and Abilities Required)

Bachelors degree preferred

1 - 2 years of experience.

Strong verbal communications.

Ability to multitask and problem solve.

Ability to work independent and understand the need for timely response and proactive measures.

Ability to work cooperatively with team and other department colleagues.

Working knowledge of computer software word excel and TValue.

Bi-lingual preferred.

Behavioral Skills

Consistently demonstrate behaviors associated with Beacon Banks Core Four values: adaptability, accountability, leadership, and teamwork.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us athr@berkshirebank.com.

Go to Apply

Account Manager - Commercial, Institutional, and Government

Graybar • Teterboro, NJ • 4h ago

Management & Administrative

4h ago

Go to Apply

Achitectural Design Manager, Integrated Design Solutions

Amazon • New York, NY • 5h ago

Management & Administrative

Description Amazon's Integrated Design Solutions (IDS) team is looking for a Architectural Design Manager to lead a fast-moving, high-visibility program focused on rapid composite design delivery and operational readines...

5h ago

Go to Apply

Senior Marketing Manager

Share Local Media • New York, NY • 8h ago

Management & Administrative

About us Share Local Media, or SLM, is a rapidly growing startup reimagining the world of offline marketing for tech and e-commerce companies. We started as e-commerce marketers ourselves, and launched SLM with a goal of...

8h ago

Go to Apply

Manager, Global Marketing, AERIN

The Estee Lauder Companies • New York, NY • 8h ago

Management & Administrative

Description Be an essential part of the Estée Lauder Fragrances Global Product Marketing team to execute successful innovation and support programs from an end?to?end category management standpoint. Own an integral part...

8h ago

Go to Apply

Product Manager - Pharma Market Research Products

CVS Health • New York, NY • 8h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.