Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
The Deposit Operations Analyst is responsible for day-to-day deposit operations processing, controls, and reconciliations for Nelnet Bank. This role is a key first line of defense and customer facing role. This role ensures accurate transaction processing, strong internal controls, and compliance with applicable banking regulations, while partnering closely with finance, compliance, and servicing teams. This position plays a key role in maintaining operational integrity and delivering a reliable customer experience in a growing, regulated banking environment. Nelnet Bank is an online industrial loan charter bank, focused on education financing and regulated by the FDIC and Utah Department of Financial Institutions.
JOB RESPONSIBILITIES:
Process daily, nightly, and month-end activities in core and online banking systems.
Monitor transactions, reports, and system activity to ensure timely and accurate posting.
Work with multiple internal teams to ensure accurate deposit account processing.
Manage and process daily customer emails in a timely, courteous, and professional manner.
Process wire and ACH requests and balancing as assigned
Participate in creation and review of new accounts as applicable.
Maintain and update customer information as needed.
Keep customer needs and documentation organized and precise while using multiple processing and case management systems simultaneously.
Ensure privacy and security through proper customer verifications
Troubleshoot and resolve customer complaints in a timely manner
Build and maintain relationships with customers and internal lines of business
Research and communicate effective solutions while adhering to departmental policies and procedures.
Assist in project management of deposit related products
Create and maintain procedures as necessary.
Complete incoming task requests from internal departments.
Assist in daily reconciliation of specific deposit products.
Data entry using core banking software and other banking platforms.
Ensuring all operations adhere to banking regulations
Other duties as assigned.
EDUCATION:
High School Diploma or Equivalent
EXPERIENCE:
2+ years of experience with a financial institution, online deposit platforms, and service industry experience with strong knowledge of deposit products, banking operations, and back-office processes.
Deposit operations and back office understanding of Fiserv DNA platform helpful
Knowledge and understanding of deposit laws and regulations preferred
Must possess ability to engage others and to work collaboratively with all departments across the organization.
COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
Exceptional interpersonal and customer service abilities
Excellent analytical and problem-solving skills
Organized, process oriented, and driven toward measurable results
Dependability, attendance & punctuality
Attention to detail, especially with processing customer documentation
Computer skills and proficiency in Microsoft Office Suite of products
Ability to take direction and then work independently on multiple issues concurrently, and to exercise independent judgment in establishing priorities
Ability to succeed in a fast pace, heavy workload, entrepreneurial environment
Ability to communicate complex concepts clearly
Excellent oral and written skills
Ability to adapt to highly diversified and changing environment, as well as the dynamics and challenges of a business start up
Proficiency in Microsoft Office Suite of products
**Pay Range for this role - $55,000 - $65,000
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)
