Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
Role Summary
The Manager of People Operations role is responsible for leading the day-to-day delivery and evolution of HR shared services. This role ensures consistent, efficient, and high-quality support for employees and managers while driving standardization, scalability, and continuous improvement. You will oversee service delivery operations, optimize processes, and partner closely with HR, IT, and other cross-functional teams to improve the overall employee experience.
Key Responsibilities
Lead and manage the daily operations of the People Service Center, including ticket intake, case management, and resolution across all support channels (e.g., ticketing system, email, chat)
Assist in the implementation of a centralized shared services support platform, including supporting design, testing, and rollout to ensure effective adoption and minimal disruption to service delivery
Establish and manage service levels (SLAs), ensuring timely and accurate resolution of employee inquiries and requests
Monitor and analyze service center performance (volume, response times, resolution times, trends) and take action to improve outcomes
Lead, coach, and develop a team of service center specialists; set clear expectations and build capability in service delivery and issue resolution
Identify trends and recurring issues to drive process improvements, reduce ticket volume, and improve the employee experience
Partner with People Team, IT, and other stakeholders to improve workflows, system usage, and end-to-end service delivery
Drive adoption of self-service and knowledge management solutions to enable Tier 0 support and reduce dependency on manual intervention
Ensure knowledge content is accurate, up to date, and aligned with policies and processes
Support the implementation and optimization of service center tools (e.g., ticketing systems, knowledge platforms)
Ensure compliance with policies, procedures, and data privacy requirements; appropriately manage escalations and risks
Foster a team environment focused on accountability, collaboration, and continuous improvement
What you will bring to the table:
Bachelor's degree or equivalent experience
6-10+ years of experience in HR operations, shared services, or service center environments
2-4+ years of people leadership experience
Strong understanding of HR processes and employee lifecycle support (e.g., onboarding, benefits, payroll, employee relations support)
Hands-on experience using HRIS or HCM platforms (e.g., Oracle, Workday, SAP SuccessFactors or similar) to support HR operations and service delivery
Experience working with ticketing systems and service management tools (e.g., Zoho, ServiceNow, FreshService or similar)
Demonstrated ability to manage high-volume work, prioritize effectively, and improve service delivery performance
Strong problem-solving and decision-making skills
Analytical mindset with the ability to interpret data and drive insights
Strong communication and stakeholder management skills; ability to work cross-functionally
Focus on delivering a high-quality employee experience
Bonus points if:
Experience implementing or improving HR shared services models
Experience with knowledge management and self-service strategies
Experience implementing automation solutions and AI-enabled service tools (including Agentic AI) to improve service delivery and reduce manual work
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$136,000-$160,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (https://app.tango.us/app/workflow/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e) . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .
