Administrative Program Specialist-B
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Administrative Program Specialist-B
Salary
$3,345.00 - $6,566.00 Monthly
Location
Monroe, LA
Job Type
Classified
Job Number
NEDHSA-219964-APSB-41526-AM
Department
LDH-Northeast Delta Human Services Authority
Opening Date
04/16/2026
Closing Date
4/26/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION:
Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.
Northeast Delta Human Services Authority is seeking anAdministrative Program Specialist-Bto provide administrative support with all aspects of outside billing source provider who serves seven Behavioral Health and Primary Care Outpatient Clinics. This position is a journeyman level, which provides clerical support with minimal instructions and directions.
An ideal candidate should possess the following competencies:
Demonstrating Accountability:The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Managing Resources:The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
Minimum Qualifications
Four years of experience in administrative services; OR
Six years of full-time work experience in any field plus one year of experience in administrative services; OR
A bachelor's degree plus one year of experience in administrative services; OR
An advanced degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168100) .
Job Duties and Other Information
Job Duties:
Serves as the primary liaison for the following: a Billing Service provider; the EHR (CT1) that includes troubleshooting to resolve issues and submitting charging codes and updates rate to CT1 as needed; and between service providers and insurance companies while facilitating the credentialing and re-credentialing process with contracted insurance companies, NEDHSA Integrated Care Clinics, and service providers to ensure staff is eligible to provide care to patients and bill services at these clinics.
Acts as agency administrator for Vantage provider portal and any other insurance provider agency contact as needed.
Responsible for reviewing Claim Rejections and Denials with billing provider to ensure they are tracking and reconciling claims submission report in the clearinghouse system with Action Code Summary report to EHR (electronic health records) system for seven clinics for claims entered versus claims submitted.
Serves as point of contact for establishing and maintaining insurance contracts for the agency for the purpose of becoming network participants and maintain network participation with insurances.
Enroll the agency in ERA/EFT participation with insurance companies. This role also gathers information from service providers and other sources in order to initiate the credentialing application process using verification websites to confirm the accuracy of data provided by service providers.
Maintain well organized files for correspondence and claims reports.
Position-Specific Details:
Appointment Type: Probational, Promotional, Demotion, Lateral Transfer, or Detail to Special Duty
Location: Monroe Regional Office (Administrative Office)
Compensation: NEDHSA is a designated approved National He alth Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.
2-year Full-Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full-time clinical practice to clinicians.
(Full-time clinical practice is defined as no less than 40 hours per week, for a minimum of 45 weeks per year.)
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Ms. Janesia Raybon, MPA
Human Resources Director A
Northeast Delta Human Services Authority
2513 Ferrand Street
Monroe, LA 71201
318-362-4237 (office)
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
Do you have experience working in a behavioral health integrated managed healthcare environment (Behavior and Primary Care)?
Yes
No
02
Do you have experience with medical credentialing databases? If yes, what is your experience and with which databases do you have experience?
03
Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?
I avoid responsibility, deliver poor work, and resist feedback.
I take ownership when prompted and meet basic expectations.
I own results, meet standards, and respond to feedback professionally.
I drive high performance, prevent issues, and model accountability.
04
Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?
I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
I try to weigh options but struggle when there's uncertainty, competing priorities, or unclear outcomes.
I make timely, well-reasoned decisions by using available information, @context, and trade-offs.
I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.
06
Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
Managing Resources - How well do you manage financial, physical, or contractual resources to meet operational needs?
I struggle to manage resources, don't always follow required procedures, or have trouble keeping accurate records.
I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team's goals.
I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas.
08
Managing Resources - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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