Aftermarket Warranty Coordinator

Dana Automotive Sytems Group LLC • Maumee, OH • 12h ago

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets - passenger vehicle and commercial truck - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Job Purpose

The Aftermarket Warranty Coordinator is responsible for reducing unwarranted warranty cost and improving claim accuracy across Dana's North American retail and distribution channels. This role centralizes ownership of warranty claims-triaging returns, driving accurate dispositions, and partnering with retailers, customer service, engineering, and quality to avoid nonlegitimate credits while enhancing customer experience.

Job Duties and Responsibilities

Claims Management & Disposition

Serve as the single point of accountability for aftermarket warranty claims from intake to closure.

Review returns for legitimacy (cosmetic vs. functional, handling damage, installation errors, misuse) and determine accurate dispositions (approve, partial credit, reject, supplier recovery).

Manage RMA workflows, documentation, photos, test/inspection notes, and audit trails.

Coordinate product evaluations with Quality/Engineering; maintain chainofcustody for physical returns.

Retailer & Channel Interface

Partner with AutoZone, O'Reilly, TriState/RockAuto-and expand to Advance and NAPA-on claim validation, dispute resolution, and credit accuracy.

Establish SLAbased communication with retailer warranty teams; ensure timely responses and consistent policy application.

Align on scorecard metrics (warranty % to sales, avoidable returns, cycle time, documentation quality).

Cost Avoidance & Analytics

Quantify avoidable cost and recovery each month; reconcile with Finance (accruals, provisions).

Build dashboards (e.g., Power BI/Excel) highlighting trends: parts, stores/DCs, symptoms, root causes, installer error codes, packaging/handling.

Identify Pareto drivers; launch targeted corrective actions (training content, packaging improvements, installation aids).

Process & Policy

Create and maintain warranty policies, visual standards, and acceptance criteria (e.g., glidecoat nicks vs. functional defects, seal condition criteria, shaft guide usage requirements).

Develop installer guidance (quick start sheets, checklists, howto videos with QR links) to prevent common failure modes.

Partner with Supplier Quality on supplier chargebacks/recoveries when applicable.

CrossFunctional Collaboration

Work with Engineering and Quality on root cause analysis, containment, and PCA.

Coordinate with Internal/External Suppliers for handling and packaging improvements that reduce transit/cosmetic claims.

Provide input to Product Management on design for serviceability and warranty trends.

Working Conditions

Hybrid role; occasional travel (up to 10-20%) to retailers, DCs, suppliers, trade shows, and Dana facilities.

Ability to handle and inspect returned parts safely; occasional lifting up to 25-35 lbs with proper ergonomics.

Education and Qualifications

Bachelor's degree in Engineering, Business, Supply Chain, Quality, or related field preferred

3+ years in warranty, quality, product support, aftermarket operations, or equivalent role.

Demonstrated experience with hands-on claims triage, technical dispositioning, and retailer/distributor interfaces.

Similar Jobs

Project Mechanical Engineer - Buildings

Colliers Engineering & Design, Inc. • Maumee, OH • 1h ago

IT & Engineering

Overview Colliers Engineering & Design is seeking an experienced Project Mechanical Engineer to join our Commercial Science, Technology and Innovation practice in Toledo, OH! This role will independently perform a va...

1h ago

Go to Apply

Senior Mechanical Project Engineer - Buildings

Colliers Engineering & Design, Inc. • Maumee, OH • 1h ago

IT & Engineering

Overview Colliers Engineering & Design is seeking a senior level Mechanical Engineer to join our Buildings Engineering Services team in Toledo, OH! We provide a full range of mechanical engineering services to munici...

1h ago

Go to Apply

Senior Mechanical Project Engineer - Buildings

Colliers Engineering & Design, Inc. • Maumee, OH • 1h ago

IT & Engineering

Overview Colliers Engineering & Design is seeking a senior level Mechanical Engineer to join our Buildings Engineering Services team in Lansing, MI! We provide a full range of mechanical engineering services to munic...

1h ago

Go to Apply

Manager, Advanced Simulation

Dana Automotive Sytems Group LLC • Maumee, OH • 1h ago

Management & Administrative

Manager, Advanced Simulation positions offered by Dana Automotive Systems Group, LLC (Maumee, Ohio). Lead advanced simulation that encompasses several key responsibilities, including the implementation of AI/ML, 1D simul...

1h ago

Go to Apply

Key Private Bank Senior Portfolio Strategist

KeyBank NA • Toledo, OH • 2h ago

Finance, Accounting & Banking

Location: 300 Madison Avenue, Toledo Ohio Job SummaryThe KPB Sr Portfolio Strategist advises clients on appropriate investment strategies and constructs and customizes portfolios according to client needs or preferences....

2h ago

Go to Apply

Summer Customer Service Representative - Float - Bowling Green, OH

WesBanco Bank, Inc • Bowling Green, OH • 2h ago

Management & Administrative

Summer Customer Service Representative - Float 12-9040 Multiple Locations Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for l...

2h ago

Go to Apply

Area Manager II

Amazon • Rossford, OH • 2h ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

2h ago

Go to Apply

Area Manager II

Amazon • Rossford, OH • 2h ago

Management & Administrative

2h ago

Go to Apply

Local Truck Driver

J.B. Hunt Transport • Toledo, OH • 6h ago

Trucking & Construction

Looking for local truck driving jobs? J.B. Hunt is hiring intermodal truck drivers! Drive with J.B. Hunt Intermodal and enjoy express access railyard gates, onsite maintenance and 100% company-owned equipment. ? This pos...

6h ago

Go to Apply

CDL Truck Driver Van OTR Fleet

Roehl Transport • Toledo, OH • 6h ago

Trucking & Construction

In our over the road Van Fleet, you'll haul largely no-touch freight across 48 states and Canada. As you see the nation, you'll also see many different shippers and locations. You'll get our Dyanmic Pay Plan that respect...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.