The Creative Account Manager serves as the strategic front door to the creative team, building strong relationships across the organization and proactively forecasting upcoming creative needs. Reporting to the Manager, Creative Operations, they partner closely with business and marketing teams to identify future work, clarify goals, and ensure the work is strategically aligned, intentionally prioritized, and set up for successful execution.
Working across multiple creative studios, the Creative Account Manager ensures business and marketing objectives are translated clearly into actionable creative assignments with the right @context from the start. They bridge strategy, creativity, and execution by setting early direction, keeping partners and studios aligned, and partnering with a Creative Project Manager to collaboratively deliver day-to-day project management so the work moves smoothly and successfully from concept through final delivery.
DUTIES & RESPONSIBILITIES:
Serve as the primary point of contact for assigned marketing and business partners, building trusted relationships and aligning creative work to strategic priorities.
Lead proactive planning, forecasting, and prioritization to ensure clarity on creative scope, timing, resource needs, and workload management across studios.
Translate project objectives into clear creative briefs and actionable plans in partnership with marketers, business partners, and creative managers.
Oversee the flow of work across two cross-functional studios , from intake through delivery , ensuring inputs, timelines, and expectations are clearly defined .
Manage creative reviews, feedback cycles, and small-scale in-house productions-including coordination of shoots, rights management, and file organization-to support quality delivery and creative excellence.
Lead post-project retrospectives to evaluate performance, capture learnings, and drive continuous improvement.
Partner closely with a Creative Project Manager to deliver work efficiently through the creative workflow and process, providing mentorship, guidance, and clear delegation.
Proactively manage communication, project status, and risk mitigation while providing strategic consultation to elevate creative output and deliver on business outcomes.
Develop planning, reporting, and forecasting capabilities within the creative team. Develop process improvement s that strengthen operational excellence and connect creative work to measurable results.
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Describe below the audience this role will interact with and level of influence they will have on those roles.
Influences w hat work the creative team does and does not do and at what level .
Interacts across organization including Marketing, M embership product, A dvice COE, HR, GCO .
QUALIFICATIONS & SKILLS:??
?Required:
Bachelor's degree in advertising, marketing, communications, business administration or related experience.
6 -10 years of experience in account management, marketing, or creative operations within an agency or in-house creative team environment.
Strong understanding of project management methodologies and experience with project management tools (Monday.com preferred or similar ) .
Experience partnering closely with creative, strategy, and marketing teams to deliver integrated campaigns or programs.
Experience in resource management and capacity planning.
Ability to identify and mitigate project challenges and bottlenecks.
Strong understanding of the creative development process and ability to support it across disciplines.
Excellent communication, organization, and problem-solving skills .
Demonstrated ability to think strategically and translate business goals into creative action plans.
Detail-oriented and committed to accuracy and quality of creative work.
Preferred:
Experience within financial services, purpose-driven, or values -based organizations.
Understanding of creative performance metrics.
Pay Transparency
Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $89,895.00 - $121,621.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they've been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today-and tomorrow.
For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it's a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.
Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you're intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won't just build a career; you'll be part of an organization focused on growing, innovating, and serving.
