Principal Services Executive - Diversified Industries

Workday, Inc • Chicago, IL • 1h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13416292

Your work days are brighter here.

Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you\'re building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.

About the Team

You will join the Medium Enterprise Services Sales team, sitting at the intersection of Sales, Services, and our Customer Experience organization.\ \ This team acts as trusted advisors to a diversified group of customers and prospects, connecting Workdays services, partners, and platform capabilities to real deployment and value-realization outcomes.\ \ We work closely with Account Executives, Sales Directors, Pre-sales, Value Engineering, Partners, and Customer Success to shape services strategy, differentiate Workdays deployment approach, and set customers up for successful implementations.\ \ The team is accountable for protecting and advancing Workdays track record of customer satisfaction while helping drive subscription growth, services adoption, and long-term platform consumption across Medium Enterprise customers.

About the Role

As a Principal Services Executive on the Medium Enterprise, you serve as an extension of our management team as well as the deployment lead on services accounts. You help connect the dots between strategy and field level execution, helping to build a strong go to market and team. You will own the services strategy for your territory, helping customers design implementation roadmaps, estimate effort and cost, and align resources to achieve their business and financial outcomes. In addition, you will also align with our senior sales leadership team in helping to drive outcomes for our customers.

This is a quota-bearing role focused on services revenue. The primary responsibility is to support and accelerate Workday subscription sales by shaping, selling, and closing the corresponding services engagements.

\ You will use your Workday HCM/FINs expertise, along with your experience in ERP/Financials/Planning, to position Workdays services, methodologies, and partner ecosystem as the best path to successful deployment. You will support complex, enterprise-level sales cycles, lead services discovery, and scoping, and create compelling proposals and SOWs that connect sales strategy to delivery.\ \ You will work across direct and partner-led motions, collaborating with account teams and partners to:

Understand customer objectives, constraints, and risk profile

Come with an Industry point of view

Design deployment and transformation approaches

Shape and negotiate services deals that set engagements up for

success

Monitor in-flight customer engagements and coordinate the right

interventions from Global Services, Partners, and Customer Experience teams

\ \ This role isideal for someone who thrives in front of customers, can anticipate whats needed next in a deal or deployment, and enjoys owning the connection between what we sell and how we deliver, as well as the opportunity to influence our team strategy and mentorship.

About You

Basic Qualifications

6+ years in services sales, consulting, or implementation delivery

4+ years with enterprise ERP, Financials, or similar SaaS solutions,

including complex services engagements and enterprise sales cycles

Anticipatory thinking: predicts next steps, risks, and resource

needs ahead of time

High initiative and ownership; acts on gaps and opportunities

without detailed direction

Strong communication and presentation skills with an engaging,

consultative style

Other Qualifications

End-to-end implementation or deployment experience and or understanding

Strong Financials (FINS) expertise (debits/credits, budgeting, financial

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