Contact Representative (Call Center)

Defense Finance and Accounting Service • Cleveland, OH • 1h ago

Apply online through 04/28/2026 at: [https://www.usajobs.gov/job/864874200]{.underline} ## This is not a remote work opportunity. Many vacancies in the following locations: - Indianapolis, IN - Rome, NY - Bratenahl, OH - Cleveland, OH - Whitehall, OH This announcement is open to all U.S. Citizens. ## ## Duties - Duties described below reflect the full performance level of GS-06. Duties assigned to an entry grade of GS-04 or GS-05 will be developmental in nature. - The DFAS Customer Care Center responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner. - The Contact Representative's primary function is to respond to inquiries in a high-stress environment involving high customer volume and sensitive content related to the overall entitlements/pay processes. - Provides responses to inquiries typically related to entitlements, payment of invoices, discrepancies in information, statuses, etc., and provides accurate response to inquiries. - Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information. - Provides status on various actions; and inaccuracies and discrepancies in customer account information. ## ## Requirements ### Conditions of employment - This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY and WHAT TO EXPECT NEXT sections below for instructions. - Suitable for Federal Employment - Registered for Selective Service (males born after 12-31-1959) - This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. - Must be a U.S. Citizenship or National - New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov. - This announcement will be used to fill current and anticipated future vacancies. - Onboarding is dependent upon favorable security/suitability determination and availability of work and vacancies. In some cases, individuals may not be employed for six months or more from the time they are approved by security. ### ### Qualifications This announcement will be used to fill positions with an entry grade of GS-04, GS-05 or GS-06 with a target grade of GS-06. Generalized Experience for GS-04: One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-03) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Generalized experience is defined as: progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Specialized Experience for GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: researching information in an automated system to provide verbal and written r

Similar Jobs

2026 Key's Technology, Operations & Services (Technology Track) Rotational Analyst Program - Cleveland

KeyBank • Brooklyn, OH • 22min ago

Management & Administrative

Location: 4910 Tiedeman Road, Brooklyn Ohio 2026 Key's Technology, Operations & Services Rotational Analyst Program (Technology Track)- Cleveland Program Start : July 2026 What does our Enterprise Analyst Program off...

22min ago

Go to Apply

Contact Representative (Call Center)

Defense Finance and Accounting Service • Bratenahl, OH • 1h ago

Management & Administrative

Apply online through 04/28/2026 at: [ https://www.usajobs.gov/job/864874200]{.underline } ## This is not a remote work opportunity. Many vacancies in the following locations: - Indianapolis, IN - Rome, NY - Bratenahl, OH...

1h ago

Go to Apply

Senior Field Marketing Manager

Hyland Software, Inc. • Westlake, OH • 7h ago

Management & Administrative

Senior Field Marketing Manager Job ID 2026-13618 of Openings 1 Job Locations Remote - U.S. Category Marketing Overview The Senior Field Marketer is responsible for driving demand with Hyland's named account model through...

7h ago

Go to Apply

Operations Manager

Motion Industries • Cleveland, OH • 7h ago

Management & Administrative

Cleveland, OH, USA Full time R26_0000011733 SUMMARY The Operations Manager develops, manages, and delivers support services to our sales force. This role is responsible for the administrative services of sales. The Opera...

7h ago

Go to Apply

Operations Manager

Momentive Performance Materials Quartz, Inc. • Cleveland, OH • 7h ago

Management & Administrative

About Momentive Technologies Momentive Technologies applies advanced materials science to design and manufacture ultra-high-performance quartz materials, quartz crucibles, and ceramic products that are vital to a variety...

7h ago

Go to Apply

Contact Center Workforce Management Lead

Deloitte • Cleveland, OH • 8h ago

Management & Administrative

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can en...

8h ago

Go to Apply

Sales Consultant

Penske Automotive • Mentor, OH • 9h ago

Management & Administrative

Audi Mentor, a Penske Automotive Group dealership, is looking for Sales Associates to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM Here at Penske Automotive Group (PAG), we strive to create...

9h ago

Go to Apply

Secretary (OA)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Cleveland, OH • 19h ago

Management & Administrative

Summary Salary range contains multiple steps. In most cases, the salary will be set at the starting point of the range for the grade level qualified for new federal employees. GS-8: $58,350 to $75,852 This position is al...

19h ago

Go to Apply

Secretary (OA)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Cleveland, OH • 19h ago

Management & Administrative

19h ago

Go to Apply

Product Sales Manager

Danfoss • Cleveland, OH • 20h ago

Management & Administrative

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.