Office Support Specialist 2026-01080
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Office Support Specialist 2026-01080
Salary
$22.63 Hourly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Job Number
2026-01080
Department
Department of Workforce Services
Division
DDS
Opening Date
04/15/2026
Closing Date
Continuous
FLSA
Non-Exempt
Job Classification
BAAS06
Description
Benefits
Questions
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Disability Determination Services (DDS) at the Wyoming Department of Workforce Services (DWS) is seeking an Office Support Specialist to provide support to the disability examiner unit, which consists of Disability Examiners, Senior Disability Examiners, and Disability Hearing Officers. The Office Support Specialist will prepare claims for disability determination specialists and disability hearing officers by developing claims that require requests for medical evidence and send various forms to claimants.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE!
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , oryou can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL)
Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: h ttps://compensationcalculator.wyo.gov
Human Resource Contact: kelly.gayer@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.
Prepares claims for the Disability Determination Specialists and Disability Hearing Officers to adjudicate claims at the initial, appellate, and continuing entitlement levels for disability benefits filed under the Social Security Act based on federal regulations, standards, and guidelines; independently develops, analyzes, and evaluates medical, psychiatric, vocational, and essential third-party evidence for consistency, validity, and sufficiency.
Performs claim screening of Social Security disability claims to determine if there are missing forms including but not limited to SSA-827, SSA-3367, SSA-3368, SSA-3369, and SSA-1696.
Conducts status checks of medical evidence of record and consultative examination reports. Documents actions taken on Social Security disability claims.
Faxes documents to medical vendors. Ensures received faxes are filed appropriately and accurately.
Performs various mail room duties, including distributing mail to appropriate parties.
Greets public and/or claimants and directs calls and incoming claimant questions to the appropriate party, ensuring claimant confidentiality.
Creates barcode sheets for various forms and letters. Scans various documents into the electronic disability folder. Reviews the orphan queue at different times of the day to associate documents to the correct electronic folder.
Tracks the hours of each medical consultant weekly and provides information to the Senior Accountant for payment.
Attends meetings and trainings and performs other duties as assigned to support the organization.
Qualifications
PREFERENCES:
Preference may be given to those who have excellent time management and prioritization skills. Ability to manage tasks simultaneously. Attention to detail and accuracy.
Preference may be given to those who have the ability to interact professionally with staff, clients, and visitors. Problem-solving and conflict resolution abilities.
Preference may be given to those who have an understanding of privacy and confidentiality requirements. Ability to handle sensitive information appropriately.
Preference may be given to those who are able to adapt to changing priorities and procedures. Willingness to learn new systems and procedures.
Preference may be given to those who have the ability to work collaboratively with colleagues and supervisors.
Preference may be given to those Microsoft Word, Excel, and Outlook experience.
Experience with answering phones and the ability to speak in a clear and concise manner with clients is preferred.
Preference may be given to those with exceptional customer service.
Preference may be given to those who are able to work independently with minimal supervision.
KNOWLEDGE:
Ability to learn and apply Social Security Administration rules, regulations, and DDS business processes.
Proficiency in using basic computer software and email.
Proficiency in the use of keyboarding.
Excellent written and oral communication skills.
Excellent organizational and time management skills.
Excellent customer service skills.
Excellent decision-making skills.
Ability to communicate effectively in potentially high-stress and confrontational situations.
Ability to work and communicate with individuals with diverse socioeconomic and cultural backgrounds.
Knowledge of maintaining and releasing confidential information.
MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Business)
Experience:
0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I.
OR:
Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I.
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
Special physical demands are not required to perform the work.
NOTES:
FLSA: Non-Exempt
The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.
Offers of employment will be contingent upon the successful completion of a background check.
For Veteran's preference consideration, supporting documentation must accompany your application.
The Social Security Administration (SSA) began implementing the HSPD-12 program department-wide on October 27, 2005. Only those individuals who meet the minimum requirements under the process will be issued an SSA HSPD-12 credential. Along with this new process are new requirements:
Everyone issued an ID badge must have a favorable background investigation, including an FBI fingerprint check;for most people, this will mean a National Agency Check with Inquiries (NACI).
All personnel must be "identity-proofed," that is, they must present two forms of identification (I-9 Documents (https://www.uscis.gov/i-9-central) ) one of which must include a photo.
Supplemental Information
Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
Clickhere (https://compensationcalculator.wyo.gov/) to view the State of Wyoming Total Compensation Calculator.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
