Account Manager

3E • Canton, OH • 4h ago

Account Manager

About 3E:

We are a mission-driven company dedicated to creating a safer and more sustainable world!

3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.

With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.

Are you ready to help shape the future? Join us!

About the Role

3E's Commercial team is hiring two Account Managers to grow and strengthen relationships across our customer base.

This is not a traditional "maintenance" account management role. Our Account Managers act as strategic owners of their book of business, leading retention, driving product adoption, identifying expansion opportunities, and uncovering cross-sell potential across customer organizations.

You will serve as the quarterback of the customer relationship: staying close to customer priorities, coordinating internal resources, and helping customers unlock greater value from 3E's solutions. At the same time, you will bring a strong growth mindset to your book by expanding stakeholder relationships, spotting new opportunities, and partnering with internal teams to convert them into revenue.

This role offers flexibility and autonomy, but it is also best suited for someone who thrives in a dynamic, high-accountability environment. Priorities can shift, the work is fast-moving, and success requires strong ownership, adaptability, and follow-through.

For the right person, this is a chance to join a market leader, build meaningful customer partnerships, and unlock significant growth potential.

This role is ideal for someone who combines commercial curiosity, ownership, and relationship-building with the drive to grow accounts in a fast-moving environment.

What You'll Do

Own and grow a book of business Manage a portfolio of accounts from post-sale handoff through renewal, retention, and expansion. Develop a deep understanding of customer priorities, business goals, and organizational dynamics.

Drive retention and account health Monitor renewal timing, account value, usage trends, support activity, and risk indicators to proactively protect and grow your book of business.

Increase adoption and customer value Partner with customers to help them realize the full value of 3E's solutions through broader usage, stronger engagement, and deeper integration into their workflows.

Identify upsell and cross-sell opportunities Expand stakeholder relationships, uncover emerging needs, and introduce additional solutions that align with customer goals.

Act as a strategic relationship lead Advocate for your customers internally by partnering with support, product, engineering, regulatory, and commercial teams to remove blockers and improve the overall customer experience.

Collaborate with Customer Success and Business Development Work closely with a dedicated Customer Success Manager to drive adoption and engagement, while partnering with Business Development colleagues to advance cross-sell opportunities into new product areas.

Lead renewals and forecasting Manage renewal cycles, pricing adjustments, and expansion planning while maintaining accurate forecasts and pipeline visibility.

Use data and AI to work smarter Leverage account data, customer insights, and AI tools to prepare for customer conversati

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