Vendor Manager

Baystate Health • Springfield, MA • 12h ago

Vendor Manager Share this job Save Apply now Req: R40900 Springfield,
Massachusetts Full-Time First Health Insurance Payer Health Insurance
Summary Schedule: Monday-Friday 8am-5pm Location: 1 Monarch Place;
Springfield MA Health New England is an Equal Opportunity (EEO)
employer. It is Health New England?s policy to provide equal employment
opportunities to all qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
age, protected veteran or disabled status, or genetic information.
Summary: The Vendor Manager- Network Services is responsible for the
successful implementation and management of HNE outsourced functions.
Analyses potential vendors in partnership with business leads, makes
contracting recommendations, and helps drive consensus. Specific vendor
management roles and responsibilities may include visiting vendors,
communicating with vendors to ask any product or price questions,
negotiating contracts to get the desired pricing and analyzing multiple
vendors along with key business owners to decide which to use for a
particular product. The Vendor Manager -Network Services role is
responsible for managing the vendor relationships from the start of the
contract through all phases of vendor implementation; testing, and
continuous management against the contractual Service Level Agreements
(SLAs) and performance guarantees (PGs). They must provide analyses to
direct supervisors on vendor(s) performance, costs, product/program
enhancements, issues, and ensure the terms of the contracts are followed
by all parties. The Vendor Manager-Network Services position supports a
specific business area such as Network and Health Services that
leverages vendors to meet business requirements. They will build
positive relationships with new vendors and maintain good relationships
with existing ones as well. Accountabilities Champions a customer
focused culture to deepen client relationships and leverage broader
Health New England?s relationships, systems and knowledge. Understand
how Health New England?s culture and the CX Promise should be considered
in day-to-day activities and decisions. Actively pursues effective and
efficient operations of their respective areas in accordance with Health
New England?s Values, its Code of Conduct and the Associate Handbook,
while ensuring the adequacy, adherence to and effectiveness of
day-to-day business controls to meet obligations with respect to
operational, compliance, and conduct. Champions a high performance
environment and contributes to an inclusive work environment. Essential
Functions Manage relationships with designated vendors, making sure
contract terms are fulfilled and mitigating vendor risk Create effective
partnerships with vendors which benefit both parties Identify potential
vendors (as applicable) and conduct research to determine who offers the
best products, prices, and services Coordinate vendors to develop
efficient supply chain strategies Manage external relations with vendors
that provide network solutions for HNE Perform as functional bridge
between the external vendor and internal business owners Coordinate all
vendor management tasks inclusive of working with external vendors and
internal employees (e.g. compliance, legal) Ensure enterprise-wide needs
for due diligence, risk assessment and continuing vendor monitoring are
being accomplished Help and coordinate vendor processes and methods to
approve vendors Ensure to track, measure, report and evaluate vendor
performance Troubleshoot all vendor problems and present to management
as required Identify improvement areas internally as well as perform
closely with all internal stakeholders to prepare solutions Identify and
implement continuously enhance efficiencies associated with vendor
management plus produce fulfillment Participate to formulate workflow
proces

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