Strategic Operations Manager - Account Integrity

Uber • Chicago, IL • 7h ago

About the Role

Strategic Operations Managers in Safety & Identity Operations are responsible for safeguarding the trust of the Uber platform globally. This includes shaping how we verify users, detect and mitigate fraud and abuse, and close systemic gaps that create risk.

This role sits at the intersection of identity, risk, and operations , with responsibility for owning and driving forward key problem spaces related to account integrity. You will uncover vulnerabilities, investigate emerging fraud patterns, and develop solutions that strengthen platform integrity across Uber's lines of business.

We are looking for a highly curious and analytical operator who dives deep into data, asks the right questions, and takes ownership from problem identification through solution execution. The ideal candidate is comfortable navigating ambiguity, forming strong hypotheses, and translating insights into clear recommendations, improved policies/processes, and measurable impact .

The ideal candidate combines structured thinking, investigative rigor, and stakeholder influence , and is comfortable operating from strategy through execution in a dynamic, global environment.

What You'll Do

Own problem discovery and root cause analysis across identity and account integrity, proactively identifying gaps, vulnerabilities, and emerging risk vectors

Analyze large datasets, customer insights, and operational signals to uncover fraud patterns, behavioral anomalies, and systemic weaknesses

Develop and drive recommendations to improve internal policies, processes, and controls that strengthen user identity confidence globally

Partner cross-functionally (Operations, Product, Policy, Legal, Risk, Engineering) to translate insights into scalable solutions and ensure effective implementation

Design, test, and iterate on new detection signals, operational workflows, and enforcement strategies

Leverage data and AI tools (e.g., LLMs, automation, advanced analytics) to accelerate investigation, generate insights, and improve operational efficiency

Build and own reporting and metrics , tracking identity health, fraud trends, and impact of interventions

Communicate clear, data-driven narratives to influence stakeholders and drive action

Basic Qualifications

4+ years of experience in strategy, operations, consulting, analytics, or a related field

Strong analytical mindset with experience using Excel or Google Sheets for data analysis, including the use of Pivot Tables, VLOOKUPs, and complex formulas

Experience utilizing generative AI tools (e.g., ChatGPT, Gemini, or Cursor) to automate routine tasks, draft technical documentation, or debug code to improve workflow efficiency

Bachelor's degree

Preferred Qualifications

Experience working on fraud, risk, identity, or trust & safety problems

SQL proficiency and experience working with large datasets

Experience leveraging AI tools to analyze data, automate workflows, or enhance decision-making

Demonstrated ability to break down ambiguous problems, ask the right questions, and identify root causes

Experience turning data into actionable insights and driving decisions

Track record of improving processes or influencing policy changes based on analysis

Strong stakeholder management skills, with the ability to influence without authority across global teams

Excellent communication skills, including synthesizing complex findings into clear, compelling recommendations

Ability to operate independently, prioritize effectively, and drive multiple workstreams simultaneously

High ownership mindset with a bias toward action and execution

For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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