Customer Service / Operations - Ground Network Solutions Tuesday-Saturday Schedule

Expeditors • Carson, CA • 4h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Position Overview

Ground Network Operations Agents support the execution of the GNS by managing daily truck operations and managing the GNS shipments through the network. Works within a warehouse facility, primarily on the computer, there are various other tasks that will be required outside of computer work. Various work schedules may be required for this position, including late afternoon and evening, night and weekends.

Position Schedule:

Tuesday-Saturday 0800-1630

Duties and Responsibilities

Create operating records for scheduled and ad hoc truck routes in Expeditors' systems.

Coordinate the recovery of cargo from CFS facilities or 3rd party locations for induction into the Ground Network.

Prepare paperwork for the transfer of freight within the network including load manifests and bills of lading.

Manage system updates.

Receive and inspect network inbound and transfer freight as needed.

Identify potential operational delays and capacity constraints in the ground network.

Assist in enacting contingencies to expand ad hoc capacity as needed, and arranging reroutes and additional trucks as necessary.

Record system delays and perform root analysis as necessary.

Support documentation as needed, including processing consolidations in e.tms Export and Import and monitoring work flows.

Ensure service provider equipment is in place at regional branches to facilitate operations.

Perform service provider reviews and update CRM as necessary.

Will be communicating via email across the network

Required Qualifications:

High School Degree or equivalent required

Must be legally authorized to work in the United States

Must not require future sponsorship for employment Visa

Fluent in English, both written and verbal

Must have the ability to work overtime in support of the department's needs

Must be able to commute to the city of Carson, CA

Comfortable with numbers and basic mathematical skills

Desired Qualifications:

Good computer skills (Word, Excel, and familiarity with PowerPoint)

Ability to prioritize throughout the workday while remaining focused and organized to meet critical deadlines

Ability to work independently and in a collaborative team environment

Written, verbal, and interpersonal communication skills

Has a demonstrated strong work ethic, and reliability

Undergraduate Degree preferred

Experience in warehousing or freight terminal experience preferred

Familiar with 10-key

Reporting Structure

Supervisor, Manager of Ground Network Services

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $19-$28 per hour

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