Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator at our Lynnwood, WA location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power, sensing and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA's New Horizons spacecraft and innovative enough to be featured on Advanced Air Mobility demonstrators. You'll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:
The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.
Essential Functions:
Review and negotiate customer purchase orders for compliance to Crane policies and applicableexportand/orGovernmentregulations.Administerandmanagepurchaseordersby flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowingdownofpurchaseorderspecifications,qualityrequirements,termsandconditionsand applicable Government Federal AcquisitionRegulations
InterpretandenterpurchaseorderrequirementsintoERPsystemandprovideorder acknowledgements tocustomers
UnderstandCraneBusinessSystemtoolssuchaskeyperformanceindicatorsandstandardworkin order toparticipate in continuous improvementefforts
Preparetimelyresponsestocustomerrequestsforquotes(RFQ)throughinternalcoordination to convey pricing and delivery information back to thecustomer
Supportaccountsreceivablestoaddresspastduepaymentissuesforassignedcustomerbase
Processwarrantyreturnsandensuretimelyprocessingtosupportcustomerrequirements
Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms,WebExand facetofacemeetings.CoordinatewithCustomerAccountManagers/RegionalSalesManagers to resolve customer-relateddisputes.
Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reportingwithin portalapplications.
Support demand management and Regional Sales Managers/Customer Account Managers to ensureaccuratecustomerforecastisenteredinERPinordertodrivematerialrequirements and sales planning asapplicable
Ensure applicable export compliance requirements are adheredto
Validate customer scorecards and contest any findings that are not in line with actual performance.Thisincludesthecomparisonofcustomerandinternaldeliverydatainordertoensurewearealignedwithourcustomer'sscorecardratingasapplicable.Thisincludes workingwithinternaloperationstomakerecommendationstoensureahighcustomeron-time deliveryperformance
Basic knowledge ofCrane Business System tools such as key performance indicators, transactional processimprovement,problemsolving,andstandardworkinordertoparticipateincontinuous improvementefforts
AbletoprovideexcellentCustomerServicethroughcommunicationandproblemsolvingto include but not limitedto:quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customersatisfaction
Exhibit ageneralunderstanding of applicable business processesin order totrain Customer Service administrators in elements of their essential functions. Continually review processesin order toidentify deficiencies to support process improvement in order toelevate the performance of theteam.
Any other task assigned by supervisor ormanagement
Non-Essential Functions:
Accurately manage internal databases or CRM tools asapplicable
Provide follow up and support to the Regional Sales Managers/businessmanagers/customer accountmanagers
Coordinating with other internal functional teamsin order todrive expedited/aircraft on ground (AOG) orders asapplicable
Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
Minimum Qualifications:
Experience:
Level I - 0-2 years of applicable Customer Service work experience
Level II -2-5 years of applicable Customer Service work experience
Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; A general understanding of pricing principles, how to research invoices, payments, and debits; general understanding and application of industry principles, concepts, practices, and standards of the Customer Service field; business acumen with the ability to clearly recognize risk elements in businesstransactions
Skills/Abilities: Ability to proficiently use an ERP system; Ability to follow department processesandworkflow;Abilitytoworkcollaborativelywithemployeeswithindepartment and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supportingface-to-facemeetings;Strongcommunicationskillsincludingphoneandemail
Education/Certification: High SchoolDiploma
Preferred Qualifications:
OracleExperience
Aerospace ManufacturingExperience
Associate or bachelor's degree
Working Conditions:
Standard officeenvironment
Work requires substantial visual concentration ondetail
Working conditions are normal for a manufacturingenvironment
Manufacturing operations may require the use of safety equipment to include but notlimitedto:eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other requiredPPE
May be exposed to unusual environmental conditions such as loud noises, coldtemperatures, confined spaces,dustorfumes
Must be flexibleto work overtime asneeded
Standing: 10% *percentage is approximate and may vary depending on work task
Sitting: 90% *percentage is approximate and may vary depending on work task
Lifting (in pounds): up to 10 pounds
Pushing (in pounds): up to 10 pounds
Mental/Visual: use of computer, calculator, filing cabinets Workspace (line, cube, etc): cubicle/desk
Top Benefits:
As a team member at Crane Aerospace and Electronics, you'll enjoy:
Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month
Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
401k Retirement Plan: 401k plan with company match
Education Reimbursement: eligible after 6 months of employment
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You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
LI-SP1 #CAE
Salary range:
Level I: $30.57 - $38.65/hr
Level II: $76,369.85 - $99,570.25 Annually.
Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us.
The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.
