Strategic Operations Manager, Retail

Uber • San Francisco, CA • 11h ago

About the Role

Grocery and Retail is a core growth engine for Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably across the United States and Canada.

As a Strategic Operations Manager you will drive improvements to the reliability and quality of our US&C Grocery and Retail business. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. In this highly collaborative role, you will work cross-functionally with local operations teams, product, and finance to help grow Uber's grocery and retail business.

What You'll Do

Marketplace Strategy & Optimization: Define, monitor, and optimize the strategic operating points for the US&C Grocery & Retail marketplace. Proactively identify improvements to products and operational configurations to drive seamless fulfillment and magical user experiences

Cross-Functional Collaboration: Serve as a bridge between Operations, Product, Tech, and Finance. You will advocate for operational needs in the product roadmap and ensure that new features align with the unique requirements of the G&R marketplace

Data-Driven Decision Making: Analyze complex datasets to identify trends, diagnose root causes of marketplace friction, and develop actionable insights

End-to-End Project Management: Scope, launch, and scale high-priority projects. You will take ownership of the full lifecycle-from initial ideation and financial modeling to execution and post-launch measurement

Process Excellence: Develop and scale playbooks that improve operational rigor. You will translate complex challenges into structured frameworks that can be applied across the North American market to ensure consistency and reliability

Basic Qualifications

2+ years of professional experience in strategy, operations, analytics, consulting, or a related high-growth environment

Bachelor's Degree

Preferred Qualifications

Experience with data analysis and automation; proficiency in SQL or Python is a strong plus

Experience using AI-assisted development or productivity tools (e.g., Cursor, Claude) to accelerate workflows

Prior experience in logistics, e-commerce, or retail operations

Familiarity with financial modeling or budgeting and an understanding of how operational levers impact the P&L

Strong problem-solving skills with a proven ability to use data to inform strategy and operational decisions

Demonstrated experience managing cross-functional workstreams and delivering measurable impact in a fast-paced, ambiguous environment

Excellent written and verbal communication skills; ability to explain complex technical or operational concepts to diverse stakeholders

Ability to think strategically about the "big picture" while maintaining an intense focus on executional excellence

For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year. For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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