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Desktop Support Analyst I

Sonora Quest • Phoenix, AZ • 3h ago

Primary City/State:

Phoenix, Arizona

Department Name:

IT Service Delivery-Ref Lab

Work Shift:

Day

Job Category:

Information Technology

Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!

POSITION SUMMARY

This position is primarily responsible with all aspects of deployment and technical support of desktop computers, laptops, applications, peripherals and related technologies to internal and external customers of the company. This includes installation, upgrading, troubleshooting, problem resolution, endpoint security compliance, updating data and preventative maintenance in accordance with company guidelines and procedures. This person will also troubleshoot problem areas (in person, by telephone, or via a ServiceNow ticket) in a timely and accurate fashion and provide end user assistance where required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop, printers and laptops.

Knowledge and understanding of software and other applications, including experience installing, configuring, and troubleshooting software on both desktop and laptops in a Windows environment.

Knowledge of operating systems, active directory, account management, and other computing standards and best practices.

Excellent oral and written communication skills.

Excellent customer service skills to interact with all levels within the organization.

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Team oriented and skilled in working within a collaborative environment

MINIMUM QUALIFICATIONS

Associate's Degree in related field or two (2) years of desktop support experience.

Demonstrated excellent oral and written communication skills.

Demonstrated excellent customer service skills to interact with all levels within the organization.

PREFERRED QUALIFICATIONS

Experience in the healthcare industry.

Associate's Degree in electronics, computer technology or related field and/or certifications in CompTIA, Networking or similar certifications.

Additional related education and/or experience.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

https://www.bannerhealth.com/careers/eeo

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