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Duty Manager II voco Goa

IHG • United States, United States • 3w ago

Administration

Be aware of the goings on in the hotel

Prepare and send out the Duty Roster for the team by Thursday for the week ahead

Review the duty roster daily for possible changes

Ensure the colleagues in the Front of the House team are aware of their roles and responsibilities

Train and verify understanding of the team

Ensure that the payroll system is in place and updated as per the hotel process

Responsibilities

Be available in the lobby and in guest areas for the duration of your shift

Meet as many of the hotels guests as possible, and engage them in meaningful conversations

Assist any guests who may be unhappy with their experience

Keep an overview of the overall Front of the House operations from the Porte Cochere to the lobbies in the various buildings

Assist the Rooms Division Manager in the efficient running of the department

Motivate and assist the team in achieving their personal, financial and customer service targets

Ensure that all guests flagged as VIP's arriving or departing during your duty hours are met and their satisfaction gauged

Use the available empowerment matrix to provide service recovery if warranted

Be aware of the Quality Assurance Audit, Financial Audit points

Ensure that any decision taken is done so with a fair consideration for Guests, Colleagues and Ownership in mind

Be aware of the End of Day audit process, and run the process in a timely manner every night

Plan and prepare for the coming week, with a daily review on the next 7 days to ensure the most successful plan in put in place

It can be a physical role and although there are the usual meetings, briefings and of course reports to run, you will need to be on your feet some of the day out and about in the hotel, so fitness will be key for you, although reasonable adjustments will be made where we can. You will need to speak English for this specific role, native goa language would be an added benefit. Looking at your next move, we would love it if you were multi-lingual, but it's not essential just yet.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

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