Team Lead Shuttle Operations

Vail Resorts • Edwards, CO • 3d ago

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary:

The Team Lead, Shuttle Operations Supervisor, supports the Operations Management team in achieving departmental goals and ensuring the efficient daily operation of Epic Mountain Express at our Edwards, CO location. This role combines leadership, logistics coordination, and guest service excellence to maintain smooth operations and uphold EME's safety, compliance, and service standards.

Job Specifications:

Starting Wage: $23.00/hr - $26.53/hr

Employment Type: Year Round

Shift Type: Full Time hours available

Minimum Age: At least 21 years of age

Housing Availability: May be available

Job Responsibilities:

Assist the Operations Management Team in achieving departmental goals and operational efficiency.

Dispatch EME vehicles to ensure consistent, on-time service delivery.

Supervise daily operations, supporting both drivers and dispatchers.

Provide input to management regarding driver performance and assist with performance management activities.

Participate in recruiting, onboarding, and training of Guest Service Drivers and Dispatchers.

Support employee coaching and progressive discipline processes.

Assist with guest service recovery, including Lost & Found, guest incidents, and Rate My Ride feedback.

Promote employee engagement and team morale by supporting EME and Vail Resorts HR initiatives.

Support and enforce all EME Motor Vehicle Safety and compliance programs.

Coordinate with the Fleet Department to ensure proper vehicle allocation and maintenance.

Ensure adherence to all USDOT and PUC regulations related to commercial motor vehicle operations.

Enter and assist with follow-up on Workers' Compensation and vehicle incident reports.

Maintain flexibility to support 24-hour operations, including weekends, holidays, and variable shifts.

Perform other duties as assigned.

Job Requirements:

High school diploma or equivalent.

Strong background in logistics, dispatching, and operational coordination.

Proven ability to manage multiple vehicle departures and ensure timely execution.

Effective communication and leadership skills.

Supervisory experience preferred.

Familiarity with DOT compliance and commercial vehicle operations is a plus

The expected pay range is $23.00/hr - $26.53/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 512099

Reference Date: 10/14/2025

Job Code Function: Driving

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