Clinical Sales Consultant - Northeast

ICU Medical • Columbus, OH • 4h ago

Job Description

Position Summary

The Clinical Sales Consultant - Vascular Access is responsible for supporting and expanding the clinical application of ICU Medical products and solutions across all hospital departments and healthcare settings to grow the business.

Essential Duties & Responsibilities

Collaborate with the internal customer team (National Clinical Manager, Sales Leadership, Account Executives, and Clinical Project Mangers (CPM)) to provide support for presales meetings, clinical product demonstrations, pre-implementation assessments, product evaluations for clinical acceptance, and execution of solution-based programs for the entire Vascular Access product portfolio.

Transition the account in professional and customer centric manner for product implementation activities led by the Vascular Access Sales and Clinical Leadership

Support assessments, evaluations, and conversions/implementations as requested and schedule permits.

Develop and maintain relationships with key account stakeholders across all departments throughout the full continuum of care.

Provide ongoing customer support for product selection, application, and troubleshooting across ICU Medical Vascular Access product portfolio.

Provide comprehensive product training for all phases of the sales cycle including ongoing product education.

Ongoing assessment of the application of a broad product portfolio across all departments, identifying opportunities to optimize and expand product use and application.

Maintain broad clinical knowledge of ICU Medical Vascular Access portfolio of products and solutions.

Ensure compliance with all required processes, documents, and workflows for implementation, execution, and documentation uploading into required applications/systems.

Provide mentoring, training, and support to new sales and clinical team members.

Presence/participation at trade shows, professional, regional, and national organizations, and events as assigned by manager.

Collect customer feedback formally and informally, sharing it with the leadership team and Marketing, filing complaints as appropriate per organizational policy.

Work is guided by standards of practice, training materials, product literature, medical literature and department and company procedures.

Employ negotiation skills when determining best instructional methods for training customers on products.

Utilize ICU Medical approved education materials, manuals, and Instructions for Use.

Self-directed with guidance from management and department resources and procedures.

Accuracy is required in all communication.

Duties may be inclusive of US and Canadian Customers.

Work on special projects as assigned.

Knowledge & Skills

Ability to effectively present information to internal and external customers.

Ability to present a professional image with excellent customer service skills.

Ability to be independent and self-directed.

Located in assigned region near a major airport.

Travel outside assigned region as required.

Requires excellent critical thinking, problem resolution abilities and strong technical skills, with team selling preference.

Strong skills with Microsoft Word, Excel, PowerPoint and Outlook

Minimum Qualificati

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