Bilingual Call Center (Armenian, Spanish, Russian)

TEKsystems • Glendale, CA • 11h ago

About the Project

This opportunity supports a large-scale government disaster recovery program assisting communities impacted by the Los Angeles County wildfires. The program is administered under a California State contract and focuses on delivering critical assistance to affected residents.

Position Details

Role: Bilingual Customer Service Representative (Spanish, Russian, Armenian ONLY)

Start Date: April 23, 2026 - 2 month project with potential to extend based on business needs

Schedule: Monday-Friday, between 8:00 AM - 5:00 PM PST (assigned shift within these hours; lunch times staggered)

Pay Rate: $19/hour

Equipment: Provided

Key Responsibilities

Answer high volumes of inbound calls and handle inquiries in accordance with program policies

Provide accurate information, route calls appropriately, and document caller interactions

Deliver empathetic, professional, and solutions-focused customer service to individuals affected by wildfire events

Assist with basic case management and administrative support as needed

Cross-train on additional program functions to support operational needs

Maintain clear, timely, and professional communication with callers and internal teams

Required Qualifications

High School Diploma or GED required

1+ year of experience in a customer service or call center environment

Bilingual fluency required in English and at least one of the following languages: Spanish, Armenian, or Russian

Proven ability to manage high inbound call volumes (60-80 calls per day)

Strong verbal communication skills, attention to detail, and an empathetic customer-service approach

Job Type & Location

This is a Contract position based out of Glendale, CA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 15, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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