Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities The Inns of the Corps Hawaii is a 24-hour hotel facility requiring 24/7 365 day a year staffing. The Guest Services Agent (GSA) performs a variety of guest service duties while assisting the operation of a lodging activity within Inns of the Corps or Marine Lodge Five Palms. Greets and check-in arriving and departing guests. Serve as the point of contact for all Marine and Guest questions, concerns, and needs while staying at the lodging facility. Monitor PBX and telephone functions, answer incoming calls and in-house Guest and staff calls. Assists with all guest reservations May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk. Receives guest complaints, compliments and requests. Aids management and the guest in finding solutions to their problems or challenges to the best of their ability. Sells retail and sundry merchandise. Restocks sundry or retail shop and presents merchandise in a neat and orderly fashion. Conducts monthly inventory. Receives product and make recommendations on reorders. Also, responsible for performing a full range of services including ensuring hotel operation accounting is correctly processed and accurately recorded during the overnight or graveyard shift if required. Incumbent must be able to work autonomously, independently and alone while performing the following responsibilities: auditing, balancing, posting, annotating and reporting of guest services transactions using an automated system. May work any shift as required, including overnight shifts. GSAs must always maintain a professional appearance and courteous demeanor, and embody the ideals outlined and taught in the Guest Service Gold course. A key role for GSAs is to seek opportunities to "WOW!" a guest and exceed expectations through creativity and teamwork. Provides concierge services when needed. Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues. Notifies the higher-level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications At least six months of experience in a hotel or hospitality environment or in progressively responsible office, customer service or other work which indicates the abilities to acquire the particular knowledge and skill to perform the duties of the job. Ability to operate a personal computer and peripheral equipment using Microsoft software or a similar integrated software program. Working knowledge of word processing, databases, spreadsheets, and graphics utilization and implementation. Excellent oral and written communication skills. Basic knowledge of business mathematics and computing charges. Excellent communication and interpersonal skills to effectively interact with guests, organizers, and hotel staff. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: Education/certification certificate(s), if applicable. If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
