Purpose:
Assist the service managers in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Responsibilities:
Fields internal and external customer inquiries to the Service Department
Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Generates repair order previews for the service administrator and service managers
Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
Manages communication between Service Managers and Service Administrator
Maintains special tool inventory lists
May manage attendance reports and make corrections accordingly; submit to the HR Manager for payroll
Qualifications
Experience, Education, Skills and Knowledge:
Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience
Physical Requirements: Some lifting (up to 50 lbs.). Long hours on computer. Prolonged periods of standing and/or sitting. Regular use of the telephone and e-mail for communication is essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
L andMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.
