IT Support Technician

LAFORCE • Green Bay, WI • 4h ago

JOB REQUIREMENTS: Description At LaForce, we believe our employees are
our most important asset in providing expert technical knowledge,
service, and door opening solutions that protect life safety and
building security. If you\'re looking for a stable and growing company
to call home, this is it. LaForce is looking for an IT Support
Technician to serve as the first point of contact for company-wide
computer and phone support. In this role, you\'ll help keep our teams
connected and running smoothly by troubleshooting issues, supporting
users, and assisting with system maintenance and upgrades. This position
is ideal for someone who enjoys problem-solving, helping others, and
working in a collaborative IT environment. What You\'ll Do: Serve as the
first point of contact for company-wide IT support Troubleshoot
hardware, software, printer, and phone issues Provide support in person,
by phone, chat, and email Install and configure computers, software, and
peripherals including monitors, printers, TVs, headsets, and phones
Maintain asset tracking and documentation of equipment and
configurations Document and track issues using Help Desk software Assist
with PC maintenance, upgrades, and preventative maintenance Support and
maintain network systems including Internet, LAN, and WAN environments
Assist the System Administrator with building and upgrading PCs Train
new employees on IT systems during onboarding Maintain documentation for
users and internal IT processes Escalate issues when needed and
collaborate with the IT team Maintain a high level of integrity when
handling sensitive digital information What We\'re Looking For:
Associate\'s degree in Computer Technology or related IT field preferred
Prior experience supporting computer hardware and software preferred
Strong customer service mindset Excellent written and verbal
communication skills Strong organizational and troubleshooting skills
Self-motivated with the ability to manage multiple tasks Ability to lift
up to 50 pounds Why LaForce? LaForce offers great benefits and a fun,
professional working environment: 401(k) with company match Medical,
Dental, Vision coverage Paid time off Tuition reimbursement Company
wellness program Stable and growing company Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities This employer
is required to notify all applicants of their rights pursuant to federal
employment laws. For further information, please review the Know Your
Rights notice from the Department of Labor. We are an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, national origin, disability status, protected veteran status or any
other characteristic protected by law. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/8D86B7C2B96F466F Qualified females,
minorities, and special disabled veterans and other veterans are
encouraged to apply.

LAFORCE

Go to Apply

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