Customer Solutions Associate

MIDWEST INDUSTRIAL RUBBER INC • Greenville, WI • 2d ago

JOB REQUIREMENTS: Job description For our MIR and AMMEGA Customer
Service team, we are currently looking for a CUSTOMER SUPPORT
SPECIALIST. As a customer support specialist, you will be responsible
for facilitating customer requests for information, quotations, and
orders by interacting with customers, supervisors, the sales team, and
vendors. A day in the life of a customer support specialist can look
like: Communicating with customers to receive orders for products and
installations via fax, e-mail, phone, or from sales staff. Processing
customer orders accurately and timely. Researching customer order
history and reviewing inventory for availability. Maintaining and
updating customer files. Following up on orders in progress and
communicating order statuses with outside sales staff. Interacting
extensively with vendors and customers. Performing product research
through contact with our vendors. Obtaining pricing on purchases,
generating and following up on quotes. Answering the phones timely and
professionally throughout office hours; filing, faxing, e-mailing, and
various other office and clerical duties to be completed as needed.
Verifying accuracy of order when receiving vendor products. Allocating
cost of inventory to orders. Transferring stock to other branches upon
request. Contacting customers to collect invoices that are past due. We
are looking for you to have: Associate\'s or Bachelor\'s degree strongly
preferred and/or at least four (4) years of previous experience.
Experience with Word, Excel, and Outlook. Excellent verbal and written
communication skills. Strong analytical and problem-solving skills.
Leadership acumen. Positive team spirit. Entrepreneurial and customer
focus. Learning agility. Ability to deliver what is promised. Drive for
change and innovation. Ability to build relationships through
collaboration. What we offer you: The benefits of working at AMMEGA go
beyond the daily work. You will join a world class team and have the
opportunity to grow through internal advancement, on-the job training,
educational support, and access to a global network. Other benefits
include: Paid training. Medical, Dental, and Vision insurance. Life
insurance. Employer-paid Short- and Long-Term Disability insurance. 401k
with company match. Tuition reimbursement. Paid time off. AMMEGA is an
Equal Opportunity Employer. Employment decisions are made without regard
to age, race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin,... For full info follow
application link. AMMEGA is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to sex, race, color, religion, national
origin, age, marital status, political affiliation, sexual orientation,
genetic information, disability or protected veteran status. We are
committed to providing a workplace free of any discrimination or
harassment. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6DD9E56AE1B542EB

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