Customer Experience Manager Power and

ROCKWELL AUTOMATION INC • Mequon, WI • 3h ago

JOB REQUIREMENTS: Mequon, Wisconsin, United States Rockwell Automation
is a global technology leader focused on helping the world\'s
manufacturers be more productive, sustainable, and agile. With more than
28,000 employees who make the world better every day, we know we have
something special. Behind our customers - amazing companies that help
feed the world, provide life-saving medicine on a global scale, and
focus on clean water and green mobility -our people are energized
problem solvers that take pride in how thework we do changes the world
for the better. We welcome all makers, forward thinkers, and problem
solvers who are looking for a place to do their best work. And if
that\'s you we would love to have you join us! Job Description The
Customer Experience Manager leads the resolution of complex, customer
experience issues that span multiple functions and departments. You will
manage customer escalations from identification through resolution,
ensuring agreement across internal stakeholders, protecting commercial
outcomes, and driving sustainable improvements to prevent recurrence.
You will operate with moderate autonomy in a matrixed environment and
influence outcomes through indirect leadership rather than direct
authority. You will report to our Portfolio Manager, Low Voltage
Drives.Your Responsibilities: Customer Escalation Management Manage
end-to-end accountability for complex customer experience escalations
involving quality, delivery, technical, or commercial impact Be the
primary contact for customers during escalations, ensuring clear Lead
structured problem-solving activities, including root cause analysis and
corrective action planning, in collaboration with other teams Track and
complete agreed-upon actions to closure Cross-Functional Leadership
Coordinate with Engineering, Operations, Quality, Supply Chain, Sales,
and other partners to resolve customer issues Influence prioritization
of resources and actions to support customer commitments Facilitate
internal and external meetings Risk Assessment & Business Impact Assess
customer experience risk, including potential financial, contractual,
and reputational exposure Escalate risks and constraints and recommend
mitigation strategies Support leadership decision-making with fact-based
analysis and clear trade-off articulation Scope & Complexity Manage
customer escalations with varying complexity and ambiguous inputs
Operate in a matrixed organization without direct authority over
contributing teams Use high-judgment to make recommendations that
directly impact customer satisfaction, revenue protection, and brand
perception Decision-Making... For full info follow application link.
Rockwell Automation is an Equal Opportunity Employer Disability/Veteran.
If you are an individual with a disability and you need assistance or
reasonable accommodation during the application process, email our
Talent Acquisition representative at
RAApplicationsupport@ra.rockwell.com. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/CB21B8B0A3D24EB0

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