Customer Service Account Supervisor

ABM Industries • Portland, OR • 5h ago

Overview

Pay: $26.50/HR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\2025\Employee\Benefits\Staff\&\Management_No%20Date%209.5.24.pdf)

Responsible for supervising customer service agents as well as assisting airline passengers at the Airport requiring assistance other than transportation.

Responsibilities

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

Supervise daily operations (walk the floor, respond to questions and concerns)

Monitor rest breaks and lunch breaks. Fill in as necessary.

Monitor employee clock in/out.

Manage lost and found boxes and pick up on required schedule.

Manage attendance reports.

Manage WFMs.

Ensure communication during shift changes.

Approve day trades.

Approve leave requests.

Participate in disciplinary actions.

Act as liaison at the information booth in baggage claim.

Stationed at various airport locations, including the main ticket lobby level to answer questions and provide information to passengers.

Greet passengers arriving from International flights.

Bin running for TSA.

Other duties as required.

Supervisory Responsibilities: N/A Other:

Physical Demands: The physical demands described herein are representative of those

that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual may be required to stand and walk for 2/3 or more of the work shift.

Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.

Individual may be required to lift 25 pounds or more for up to 2/3 of the work shift.

The individual must be able to work in a high stress environment.

Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or

Ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills:

Ability to communicate effectively in the English language. Ability to read and interpret documents such as government issued identification items, safety rules, operating and procedure manuals, and employee handbooks. Ability to effectively present information and respond to questions from managers, clients, customers and the general public.

Math Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Employee must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.

Employee must comply with all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

Qualifications

Education:

High school diploma or GED required.

Experience:

1-year customer service experience preferred.

1-year supervisor experience preferred.

Previous airport, baggage handling, warehouse, or porter experience preferred.

Basic computer skills, including understanding of basic software applications.

Ability to use hand held devices or tablets.

Overall:

Must be 18 years of age or older. Must work schedule as assigned.

Must submit to and pass a drug screen.

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

This job description is subject to change at any time at the discretion of management.

I have read and understand the attached job description. I agree that I can perform the essential job functions and meet the job requirements with or without reasonable accommodation.

REQNUMBER: 150626

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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