Administrative Assistant II, Radiology

BETH ISRAEL HOSPITAL • Boston, MA • 4h ago

When you join the growing BILH team, you\'re not just taking a job,
you?re making a difference in people?s lives. The Administrative
Assistant II position will support the Abdominal Imaging Section in the
Department of Radiology at Beth Israel Deaconess Medical Center. This
role will be located in Boston, MA. This is Monday through Friday
position, working 1st shift. Following six months of satisfactory
performance, this role can work a hybrid work schedule. Job Description:
Provides administrative support to physicians in their clinical
practice, academic and research roles. Essential Responsibilities:
Answers and screens telephone calls . Takes accurate messages or directs
call to appropriate person. Greets and directs patients, families,
visitors and staff. Responds to requests in a timely manner and provides
clear, accurate information within scope of knowledge and authority.
Updates patient demographic and insurance information as necessary and
obtains specialist referrals for all patient appointments. Schedules
patient appointments utilizing scheduling tools and resources.
Coordinates and communicates ancillary appointments and procedures
working with other hospital staff as needed. Obtains patient information
and materials as needed from referral sources. Prepares patient records
for clinical activities and maintains patient records for physicians.
Acts as liaison with other departments and external customers in a calm
and supportive manner. Handles confidential information appropriately
and explains policies and procedures when necessary. Collects
co-payments from patients at point-of-service. Coordinates billing
tickets for office visits and services following established procedures.
Forwards all billing fee tickets according to protocol to billing staff.
Reconciles collections at the end of the business day per established
protocol. Maintains physicians\' clinical and administrative schedules
and calendars. Types correspondence, manuscripts and/or others
documents. Transcribes letters and patient notes as needed for
physicians and facilitates in clinical computer systems. Prepares and
distributes routine reports. Notifies, confirms, and reminds patients of
scheduled appointments such as consultation, follow up, or simulation
via letters or phone calls. Obtains authorization for radiologic exams
as needed. Sorts, copies, files and distributes all incoming and
outgoing correspondence and mail to the appropriate parties in absence
of AAI. Participates in and is responsible for special projects and
process improvement initiatives as requested. Required Qualifications:
High School diploma or GED required. Associate\'s degree preferred. 1-3
years related work experience required. Experience with computer systems
required, including web based applications and some Microsoft Office
applications which may include Outlook, Word, Excel, PowerPoint or
Access. Preferred Qualifications: Healthcare experience. Competencies:
Written Communications: Ability to communicate clearly and effectively
in written English with internal and external customers. Oral
Communications: Ability to comprehend and converse in English to
communicate effectively with medical center staff, patients, families
and external customers. Knowledge: Ability to demonstrate full working
knowledge of standard concepts, practices, procedures and policies with
the ability to use them in varied situations. Team Work: Ability to work
collaboratively in small teams to improve the operations of immediate
work group by offering ideas, identifying issues, and respecting team
members. Customer Service: Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in active
listening and problem solving. Ability to remain calm in stressful
situations. Physical Nature of the Job: Sedentary work: Exerting up to10 pounds of

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