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Job Description:
Parsons is seeking an Software Engineer I to support our cutting-edge Drone Armor counter-unmanned aerial systems (C-UAS) program. This role focuses on troubleshooting and resolving software and setup issues for field engineers, technicians, and customers, ensuring mission-critical systems remain operational and effective in demanding environments.
What You'll Be Doing
Software Troubleshooting & Field Support
Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers
Diagnose issues in deployed or test environments and implement corrective actions to restore functionality
Support configuration, installation, and setup of Drone Armor software components as needed
Workarounds, Resolution & Escalation
Create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion
Track, document, and communicate issue status and resolution to stakeholders
Escalate urgent or complex problems requiring more in-depth knowledge to appropriate internal resources (e.g., senior engineers, developers, or systems engineers)
Operational Support & General Engineering Tasks
Apply standard concepts, practices, and procedures within the software engineering and C-UAS support domain
Perform a variety of technical tasks under general supervision, contributing to operational readiness and system reliability
Use a degree of creativity and latitude to solve problems and improve processes, workflows, and support procedures
Collaborate with cross-functional teams to feed field findings back into development and testing for continuous improvement
What Required Skills You'll Bring
Education
Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is required with 2 years of experience OR
4 years of additional relevant experience may be substituted for education
Experience
Experience troubleshooting software and setup errors in operational, field, or test environments
Experience supporting engineers, technicians, or customers with technical issue resolution
Familiarity with standard concepts, practices, and procedures in software engineering or technical support
Experience performing a variety of tasks under general supervision, with demonstrated ability to plan and accomplish goals using judgment and creativity
Technical Competencies
Ability to analyze logs, error conditions, and configurations to identify root causes of software issues
Familiarity with one or more programming or scripting languages (e.g., Python, Bash, PowerShell, etc.) for troubleshooting and automation
Experience with ticketing/issue tracking systems and documentation of steps taken to resolve issues
Strong communication skills for explaining technical issues and solutions to non-specialist users and stakeholders
Security & Citizenship
Must be a US Citizen
SECRET security clearance
What Desired Skills You'll Bring
Advanced Education & Certifications
Bachelor's or higher degree in Computer Science, Computer Engineering, or related discipline
Relevant certifications in support engineering, IT service management (e.g., ITIL), or related areas
Specialized Experience
Experience supporting DoD, defense, or C-UAS-related software systems in field or test environments
Experience working with mission-critical or real-time systems where timely resolution of issues is essential
Additional Technical Skills
Familiarity with remote support tools, logging/monitoring tools, and configuration management practices
Exposure to Agile or DevSecOps environments and feedback cycles from field to development
Security Clearance Requirement:
An active Secret security clearance is required for this position.?
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $88,400.00 - $154,700.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
