Summary The Telehealth Program Analyst position is required to provide the critical technical and program support necessary to sustain Telehealth and Connected Care operations throughout Southern Arizona VA Health Care System using state-of-the-art, clinical technologies and partnerships which provide access to care to Veterans. Responsibilities The Facility Telehealth Program Analyst is a full-time position that reports to the Facility Telehealth Manager, Telehealth Program, within the Deputy Chief of Staff Service. The Facility Telehealth Program Analyst position is required to provide critical operational and technical program management and support necessary to sustain clinical Telehealth operations throughout Southern Arizona VA Health Care System. These settings include six (6) Community-Based Outpatient Clinics (CBOCs), one (1) Primary Care Telehealth Outpatient Clinics (PCTOCs), one (1) Vet Centers and the Veteran's place of residence, including state-sponsored Veteran's Homes. Additionally, Sharing Agreements, Memorandums of Understanding, and other @types of agreements or contracts may be used by Southern Arizona VA Health Care System with other federal agencies, such as Indian Health Services (IHS) and the Department of Defense (DOD), and community partners, such as universities and public organizations, to meet the growing health care needs of Veterans with the intent of enhancing the accessibility, capacity, and quality of VA healthcare. Monitoring The Telehealth Program Analyst position is required to provide the critical technical and program support necessary to sustain Telehealth and Connected Care operations throughout Southern Arizona VA Health Care System using state-of-the-art, clinical technologies and partnerships which provide access to care to Veterans. This position supports the delivery of health care through all Telehealth modalities: synchronous, asynchronous and remote monitoring; therefore, it is imperative that the incumbent is a subject matter expert (SME) for all Telehealth and Connected Care technologies as well as the information technology (IT) platforms, processes and systems that VA utilizes with which these technologies must integrate. Analysis Incumbent develops procedures and systems for establishing, operating, and assessing the effectiveness of Telehealth and Connected Care programs throughout the Southern Arizona VA Health Care System; as well as the accomplishment, evaluation, and monitoring of audits, inspections, and management reviews. Independently conducts analysis of all CBOCs within Southern Arizona VA Health Care with VISN and Regional impact. Develops and coordinates a wide variety of standard operating procedures with full and complete technical advice for telehealth technologies to ensure they are secured, ready for use within required/established timeframes and accounted for. Prepares and tracks maintenance work orders, information systems, inventory records, and communicates with the Office of Connected Care Help Desk (OCCHD) to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Data Management and Reporting Incumbent develops methods for automating reports using a variety of software packages and applying judgment in selecting the most appropriate software @type; and modifies the existing tracking system to correct problems or establishes a database management system to improve tracking methods. In doing so, follows all facility data security and privacy requirements. Analyzes and integrates program technical, workload, and patient enrollment information. Independently reviews quality and performance data (e.g., patient satisfaction surveys, image quality, performance metrics, clinic wait times, etc.) for Telehealth and Connect Care program effectiveness and satisfaction and develops process improvements as required. Participates, tracks, and monitors development of office and program equipment, travel, etc. Support Incumbent provides technical support and assistance for all Telehealth and Connected Care programs, technologies and systems. Installs, configures, activates, and tests equipment, related peripherals, applications and software. Provides training to the clinical staff on proper use of Telehealth and Connected Care technologies and systems. Organizes and implements testing for compatibility of systems and equipment with remote sites. Conducts site visits to determine educational and technical needs. Incumbent provides technical support to Clinic-Based and Home Telehealth programs. Liaison Incumbent will serve as a contact and resource person for individuals requesting information about Telehealth and Connected Care programs, furnishing them with the desired information or directing them to the appropriate resource. Work Schedule: Monday - Friday 0730-1600 Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD14546O Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develop, recommend and submit changes for improved workload distribution, workflow; research, compile, assimilate and prepare confidential or sensitive documents; extract information from data systems and/or develop database applications, surveys or other tools to collect required information and update reports; develop training materials or other tools to assist management and leadership in utilizing data and reports; assist with data reporting and database applications development. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have . Master's degree or equivalent or LL. Or J.D. or 2 full years of progressively higher-level graduate education leading to such a degree. OR, Combination: ???????Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the bachelors degree education may be used to meet total qualification requirements for the grade levels specified and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. Only graduate education beyond a bachelor's degree will qualify toward GS-9. Example: An applicant has 6 months of specialized experience equivalent to GS-7 and 1 year of graduate level education. The applicant meets 50 percent of the required experience but none of the required education, since he or she does not have any graduate study beyond that which is required for GS-7. Therefore, the applicant meets only 50 percent of the total requirement and is not qualified for the position. (The applicant's first year of graduate study is not qualifying for GS-9. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
