Total Loss Specialist I

Exeter Finance Corp • Irving, TX • 1w ago

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Total Loss Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Total Loss and Insurance Repair requirements and timelines. The Total Loss Specialist 1 will processes Total Loss and Insurance Repair accounts and their functions in accordance to regulations, policies, procedures, service levels and quality requirements with responsibilities including, but not limited to, reviewing accounts identified as potential Total Loss or Insurance Repair, performing appropriate calculations for Total Loss and Insurance Repair funds, processing accounts into and closing Total Loss or Insurance Repair as well as reviewing and processing accounts appropriately based on verbal and written notifications of Total Loss or Insurance Repair. Communication requirements of a Total Loss Specialist 1 would include the capability to handle high volume calls which would consist of internal customers, external customers and vendors requiring support related to customer handling and the Insurance Claim process.

Job Duties

Handle and process assigned volume within Total Loss and Insurance Repair processes for appropriate handling within established SLA, policy and procedures

Service Potential and Actual Total Loss and Insurance Repair calls within established call handling and correspondence requirements

Complete end to end Total Loss and Insurance Repair functions with accuracy and in compliance with regulations, policy and procedure

Assist other departments as well as Total Loss and Insurance Repair vendors as needed

Other duties as assigned

Education and Work Experience

High school diploma or equivalent.

One (1) year of experience in servicing center environment

Experience within auto finance industry preferred

Aptitude to evaluate and assess information and demonstrate sound business decision making ability

Basic math skills required to calculate overall company cost benefit analysis including Insurance claims

Detail oriented with a keen focus on accuracy and all aspects surrounding Loss Mitigation

Ability to work in a production, goal, and quality based environment

Experience in Total Loss and/or Insurance Repair processes preferred

Knowledge of Total Loss, Insurance Repair and/or Insurance regulations, requirements and structure preferred

General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).

Established verbal and written communication skills.

Working knowledge of Microsoft Office Suite, including Excel and Word.

Ability to maintain confidentiality

Adaptable to changes within a face paced environment

LI-Remote

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

18.60 USD-$22.45

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we're committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

If you are a California consumer and would like information about our online and offline privacy practices, please see our "California Consumer Privacy Statement" available here (https://res.cloudinary.com/govimg/image/upload/v1670513113/5b74966e98f5e27ebbf48fa8/Exeter%20Finance_%20CPRA%20California%20Consumer%20Privacy%20Statement%20Final.pdf) .

Similar Jobs

Hotel Valet Attendant - Sheraton Dallas Hotel

Towne • Dallas, TX • 14min ago

Retail & Hospitality

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

14min ago

Go to Apply

Night Auditor

Marriott • Dallas, TX • 29min ago

Retail & Hospitality

Additional Information Overnight shifts only Job Number 26048589 Job Category Rooms & Guest Services Operations Location W Dallas, 2440 Victory Park Ln, Dallas, Texas, United States, 75219 VIEW ON MAP ( https://www.g...

29min ago

Go to Apply

Front Desk Agent

Marriott • Dallas, TX • 30min ago

Retail & Hospitality

Additional Information Day shift Job Number 26048590 Job Category Rooms & Guest Services Operations Location W Dallas, 2440 Victory Park Ln, Dallas, Texas, United States, 75219 VIEW ON MAP ( https://www.google.com/ma...

30min ago

Go to Apply

Construction Manager (Level 3)

Lockheed Martin • Grand Prairie, TX • 55min ago

Trucking & Construction

Description: You will be the Construction Manager (Level 3) for the Construction Management Team. Our team is responsible for the oversight and execution of facility construction activity at the Grand Prairie, Texas MFC...

55min ago

Go to Apply

Construction Site Safety / Security - Data Center Construction

Turner & Townsend • Dallas, TX • 1h ago

Trucking & Construction

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resou...

1h ago

Go to Apply

Customer Service Representative

Accenture • Irving, TX • 1h ago

Management & Administrative

Customer Service New Associate, L13Location: Austin, TX Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core,...

1h ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Dallas, TX • 1h ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

1h ago

Go to Apply

Pharmacy Technician

UnitedHealth Group • North Richland Hills, TX • 1h ago

Hospital & Medical

Requisition number: 2357948 Job category: Pharmacy "A Day in the Life" video Opportunities with Genoa Healthcare. A career with Genoa Healthcare means your part of a collaborative effort to serve behavioral health and ad...

1h ago

Go to Apply

OAG - Child Support | Child Support Officer II | 26-0236

ATTORNEY GENERAL OF TEXAS • Fort Worth, TX • 1h ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00057665 You may apply to the job directly through the...

1h ago

Go to Apply

Account Manager

TEKsystems • Plano, TX • 1h ago

Management & Administrative

Description The Growth and Retention Specialist is a strategic, customer-facing role focused on protecting and growing our existing customer base. This position is central to our customer retention strategy, proactively...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)