Customer Service Representative

Robert Half • Waldorf, MD • 1h ago

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Waldorf, Maryland. In this role, you will play a vital part in maintaining customer satisfaction by providing prompt and detail-oriented assistance. This position requires strong communication skills and a proactive approach to problem-solving.

Responsibilities:

Supervise and manage the test proctoring process to ensure compliance with established guidelines.

Handle customer inquiries courteously and with attention to detail via inbound and outbound calls.

Assist customers with placing orders and accurately record their information into the system.

Provide clear guidance and support to customers, addressing concerns promptly and effectively.

Maintain detailed records of interactions and follow up as needed to ensure resolution.

Collaborate with team members to improve service delivery and meet performance targets.

Monitor customer satisfaction levels and recommend improvements where necessary.

Uphold organizational policies and procedures while delivering exceptional service.

Adapt to new processes and tools introduced to enhance operational efficiency. Requirements - Proven experience in customer service, ideally in a call center environment.

Proficiency in handling inbound and outbound calls with professionalism.

Strong data entry skills and attention to detail for accurate order processing.

Excellent verbal and written communication abilities.

Ability to multitask and prioritize effectively in a fast-paced setting.

Familiarity with test proctoring procedures is preferred.

Demonstrated problem-solving skills and a customer-focused mindset.

Commitment to upholding high standards of service and teamwork. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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