Call Center Representative

Robert Half • Allentown, PA • 7h ago

Description

Robert Half is seeking a personable, reliable, and detail-oriented On-Site Customer Service Representative to join a local team. In this role, you will serve as the first point of contact for customers, providing outstanding support and helping ensure a positive experience with products and services.

Key Responsibilities:

Greet and assist customers in person, addressing inquiries and resolving issues in a timely and professional manner

Manage incoming requests, process orders, and provide information about products, services, and policies

Maintain accurate records of customer interactions and transactions

Collaborate with team members and other departments to ensure customer satisfaction

Escalate complex issues to the appropriate personnel when necessary

Support administrative tasks as needed to ensure smooth on-site operations

Requirements

Qualifications:

High school diploma or equivalent required; associate degree preferred

Previous experience in customer service, hospitality, or a related field

Strong communication and problem-solving skills

Ability to maintain professionalism and composure in fast-paced situations

Proficient computer and data entry skills

Must be able to work on site during scheduled hours

Apply online today!

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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