Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are seeking a dedicated Bank Agile Product Owner to champion member value, with a specific focus on optimizing the join and eligibility experiences within the banking sector. This role requires a strategic individual who can integrate member value initiatives into the bank's planning and backlog, ensuring the bank's risk, opportunities, and perspectives are accounted for in product roadmaps. You will also be responsible for the governance and risk assessment processes related to these member experiences.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensure delivery of quality products and member experience solutions through collaboration with stakeholders to determine business needs.
Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translate this understanding into a clear vision for the bank agile team to inform the creation and prioritization of the bank agile team's backlog of work.
Partner with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Anticipate and solve complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive bank product success. Deliver against bank agile team level OKRs.
Act as "voice of the end-user".
Proactively seek customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Own bank agile team backlog (grooming, prioritization, and refinement).
Responsible for maintaining a groomed backlog of user stories; works with the bank agile team to estimate story size and complexity.
Optimize the flow of value through the multi-bank agile team agile environment and progress towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
Begin to take a strategic view and think proactively about the right way to meet objectives.
Act in service of the bank agile team's needs and goals; offer feedback on work-in-progress, clarify requirements, anticipate and remove roadblocks or impediments that may prevent the bank agile team from progressing on objectives and answers questions.
Look for opportunities for continuous bank agile team and process improvement. Make recommendations to leadership.
May lead functional bank agile teams or projects with moderate resource requirements, risk, and/or complexity. ?
What you have:
Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 6 years' experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
Communicates difficult concepts and negotiates with others to adopt a different point of view. ?
What sets you apart:
Adobe Ecosystem Proficiency: Demonstrated experience and familiarity with the Adobe Ecosystem (e.g., Adobe Experience Cloud, Adobe Analytics, Adobe Target, Adobe AEM). This includes understanding how various Adobe products can be leveraged to enhance customer experience and achieve business objectives.
Cross-functional and Large-Scale Initiative Experience: Experience in managing and contributing to cross-functional and large-scale initiatives. This includes working on projects with complex dependencies, rather than isolated tasks.
End-to-End Customer Journey Understanding: Demonstrated ability to understand customer journeys from beginning to end, including measuring and quantifying outcomes.
Data-Driven Hypothesis Generation: Proven experience in developing informed, data-driven hypotheses to guide strategies and solutions.
Compensation range: The salary range for this position is: $103,450.00 - $197,730.00 **.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not @type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\assets/Media/enterprise\hr\cpra\notice\at\collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
