Business Banking Credit Card Senior Analyst

Citizens • Westwood, MA • 4h ago

Description

The Business Banking Credit Card Senior Analyst will support Business Banking Risk Analytics by delivering hands-on quantitative analysis across the credit card lifecycle. This role focuses on building and maintaining portfolio monitoring, developing insights on credit performance and exposure, and supporting strategy/decisioning changes through testing and post-implementation performance tracking

Responsibilities:

Build and maintain Business Banking Credit Card performance monitoring across vintages/products using leading indicators (e.g., customers dropping below minimum deposit balance, delinquency days past due, % ever 30+, utilization, # cards overlimit).

Enhance analytics for risky populations and support recurring tracking routines/insights for portfolio management actions.

Support decisioning and underwriting platform changes by translating analytical findings into testable changes, coordinating standard testing/validation/sign-off, and tracking outcomes after implementation (e.g., decision rules and platform changes).

Quantify tradeoffs of policy/limit actions using cohort performance analysis and produce clear, decision-ready summaries (e.g., performance differences by rating bands and expected impact framing).

Prepare and deliver recurring reporting for risk forums/committees, including data collation, trend commentary, and "what changed / why it matters" narratives.

Perform periodic model and methodology monitoring relevant to the portfolio (e.g., quarterly model performance reviews).

Prepare acquisition and portfolio datasets for advanced analytics environments (including ingestion preparation for the Experian Ascend Sandbox solution, where applicable).

Qualifications:

Demonstrated quantitative skills building portfolio monitoring routines, identifying emerging trends, and communicating findings to stakeholders.

Proficiency with SQL; knowledge of additional statistical/programming language is preferred (Python, R, SAS, VBA).

Strong written/verbal communication skills; ability to create clear documentation and explain analytical results.

Experience with implementing developing and implementing card strategies. Knowledge of common Credit Card systems (TSYS and TRIAD)

Preferred Qualifications (Nice to have):

Experience in business banking (or similar unsecured) portfolio analytics: vintage monitoring, delinquency/roll-rate style tracking, exposure and limit analytics.

Experience supporting implementation/testing of underwriting/decisioning changes (including coordinating testing scenarios and post-implementation monitoring).

Experience preparing datasets for sandbox/hosted analytics environments (e.g., Experian Ascend Sandbox solution).

Education:

Bachelor's degree in a quantitative discipline (e.g., Mathematics, Statistics, Engineering, Physics, Computer Science, Economics, Finance.

Hours and Work Schedule: Hybrid - 4 days in the office 1 remote

Hours per Week: 40

Days: M-F

Pay Transparency

The salary range for this position is $130,000 - $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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