Technical Training Manager, Operations

Amazon • Phoenix, AZ • 10h ago

Description

Are you passionate about teaching highly complex technical topics? Are you adept at teaching, coaching, and mentoring employees to multiply a team's impact? Do you have experience managing large geographically dispersed programs?

Amazon Web Services (AWS) is seeking a Training Team Manager to join the team and establish a program that delivers consistent, high-quality technical training for DataCenter Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning (DECOM), Logistics, and Certified Instructor (CI) development across the Americas region.

The Full Time Trainer Manager is a critical people leader within the AMER FTT program, responsible for

leading, developing, and managing a regional team of Full Time Trainers (FTTs) to deliver high-quality,

standardized technical training across AWS Data Center locations in the Americas. This role owns the end-to-end training delivery capability for their assigned regions, directly enabling operational

excellence and accelerated time-to-productivity for DCEO, DCO, ID, DECOM, and Logistics new hires, as well as the growth of the Certified Instructor pipeline.

The successful candidate will demonstrate deep competency across three core dimensions-Leading, Managing the Business, and Operational Excellence-while taking ownership of team management, organizational health, and employee experience within their team. This individual is an experienced training and people leader who can operate independently across a geographically dispersed organization, influence without authority, drive continuous improvement, and build a culture of learning and high performance consistent with Amazon's Leadership Principles.

This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements. This position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

About the team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of people management experience

Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning

Experience designing and developing IT or technical training materials and content

Experience in technical support work, engineering, or an operations environment

Experience using business metrics and training data to track, trend, and manage the impact of training efforts

Preferred Qualifications

Experience in data center design, construction, operations, or facility maintenance

Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Experience with LMS platforms (e.g., Cornerstone/KNET, CSTC), training analytics dashboards, and digital recordkeeping tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Phoenix - 152,100.00 - 205,800.00 USD annually

USA, OH, Dublin - 152,100.00 - 205,800.00 USD annually

USA, OH, Hilliard - 152,100.00 - 205,800.00 USD annually

USA, OH, New Albany - 152,100.00 - 205,800.00 USD annually

Amazon

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