Senior Operations Manager, Janitorial Services

ABM Industries • Dallas-Fort Worth International Airport, TX • 1h ago

Overview

The Senior Operations Manager of Janitorial Services is responsible for leading, developing, and optimizing large-scale janitorial and facilities cleaning operations to ensure exceptional service delivery, regulatory compliance, workforce performance, and customer satisfaction. This role oversees frontline janitorial teams, drives operational strategy, and partners cross-functionally with Safety, HR, Training, and Client Operations to maintain consistent, high-quality cleaning standards across assigned sites.

Pay: Up to $55,000.00/yr DOE

The pay listed represents the applicable pay range for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit:

ABM Employee Benefits | Staff & Management

401(k) - You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Responsibilities

Oversee day-to-day janitorial operations, ensuring all client sites are properly staffed, supplied, and serviced.

Lead a team of Operations Managers, Supervisors, and frontline Janitorial staff with a focus on operational excellence and accountability.

Monitor and analyze operational KPIs (cleaning quality scores, inspections, attendance, safety metrics) and implement continuous improvement strategies.

Manage operational challenges such as staffing shortages, service recovery, and urgent client requests.

People Management & Development

Provide leadership, coaching, and performance management for management teams and frontline associates.

Partner with Training to support onboarding, safety training, equipment usage, and skills development.

Foster a safety-first, service-driven culture aligned with ABM values and client expectations.

Customer Experience & Service Quality

Ensure consistent delivery of janitorial services per contract specifications and service level agreements (SLAs).

Conduct quality assurance audits, site walks, and client reviews.

Address customer feedback, implement corrective action plans, and drive client satisfaction and retention.

Compliance, Safety & Regulatory Oversight

Ensure compliance with OSHA standards, environmental regulations, company policies, and client safety requirements.

Conduct safety audits, inspections, and risk assessments.

Support incident investigations, corrective actions, and ongoing safety improvement initiatives.

Cross-Functional Collaboration

Partner closely with HR, Safety, Procurement, and Finance to ensure operational effectiveness.

Support operational readiness for new client launches, scope expansions, and facility transitions.

Manage relationships with union representatives (if applicable), subcontractors, and vendors.

Budget & Resource Management

Develop and manage budgets, labor plans, scheduling models, and supply utilization.

Identify cost-saving and efficiency improvements without compromising quality or safety.

Monitor labor productivity, overtime, and material usage.

Qualifications

Required

Must have a valid State-issued driver's license.

High school diploma or equivalent (GED).

3 -5+ years of experience in janitorial, facilities management, or large-scale service operations.

3+ years of leadership experience managing large, geographically dispersed teams.

Strong knowledge of OSHA regulations, safety practices, and janitorial operations.

Excellent leadership, communication, problem-solving, and decision-making skills.

Preferred

Multi-site or regional facilities management experience.

Experience managing unionized workforces.

Client-facing operations and contract management experience.

Associate's or Bachelor's degree, or relevant management certifications.

Key Competencies

Operational Excellence

People Leadership & Coaching

Safety & Compliance Focus

Strategic & Analytical Thinking

Customer-Centric Approach

KPI & Productivity Management

Collaboration & Relationship Building

Service Recovery & Issue Resolution

REQNUMBER: 150269

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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