Engineer Monitoring Systems

Academy Sports + Outdoors • Katy, TX • 17h ago

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.

We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun.

Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!

Education :

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

Relevant industry certifications (e.g., Splunk Certified Admin, Dynatrace Associate/Professional, Cisco/AWS/GCP certifications) are a strong plus

Work Experiences:

5+ years of hands-on, enterprise-level experience administering major monitoring platforms (Splunk, Dynatrace, SolarWinds)

Proven experience in a large-scale retail, e-commerce, or high-transaction environment is highly desirable

Working knowledge of operating systems, which include, but are not limited to, Microsoft Windows, RedHat & Ubuntu Linux

Working knowledge of databases, networking, virtualization, and server hardware concepts

Working knowledge of application technologies, which include, but are not limited to: Java, .NET, IIS, WebSphere, middleware

Experience with offshore teams preferred

Skills:

Expert knowledge of Splunk administration with multi-instance cluster deployments and advanced query language (SPL), DBConnect, IT Service Intelligence, and custom Apps

Deep hands-on experience with Dynatrace (SaaS or Managed) for Application Performance Monitoring (APM), Real User Monitoring (RUM), and Synthetic Monitoring, Custom service monitoring, custom Notebooks, build Workflows, Grail

Proficiency in managing and configuring SolarWinds modules (e.g., NPM, SAM, NCM, DPA) for network and server, database performance, and capacity management

Strong understanding of IT infrastructure domains (e.g., cloud networking, virtualization, Windows/Linux OS, database management & security vulnerability management)

Scripting proficiency (Python, PowerShell, or Bash) for automation with API & SNMP integration tasks

Responsibilities:

Platform Leadership: Serve as the subject matter expert (SME) for our core monitoring platforms, including Splunk, Dynatrace, and SolarWinds

Architecture & Design: Design, implement, and maintain the health, performance, and security of monitoring tool infrastructure across cloud and on-premises environments

Alerting & Automation: Architect and deploy advanced alerting, correlation, and notification strategies to enable proactive incident response and root cause analysis (RCA)

E-commerce & Retail Focus: Develop specialized dashboards and monitoring protocols for our high-traffic e-commerce platform and thousands of retail POS/network devices

Integration & Consolidation: Drive initiatives to integrate monitoring tools and consolidate data streams, reducing complexity and increasing operational efficiency

Compliance & Capacity: Manage tool licensing, capacity planning, and platform upgrades while ensuring systems adhere to internal security and compliance standards

Vulnerability Management: Track potential security vulnerabilities, identify & remediate, adhering to organizational security standards

Documentation & Training: Create and maintain comprehensive platform documentation, runbooks, and provide advanced training and support to application and operations teams

Physical Requirements & Attendance

Acceptable level of hearing and vision to perform job duties

Adhere to company work hours, policies, procedures, and rules governing professional staff behavior

Regular office attendance is required

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.?

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