HVAC Service Manager

Bellows Plumbing, Heating, Cooling & Electrical • Santa Cruz, CA • 4h ago

Bellows Plumbing, Heating, Cooling & Electrical is growing, and we are looking for an experienced HVAC Service Manager to lead our South Bay operations. Bellows services customers throughout the entire San Francisco Bay Area. This position supports our South Bay operations and serves Santa Cruz, Monterey, Santa Clara, and San Mateo counties. We are headquartered in Santa Cruz.

This is a key leadership role within our company. We are looking for someone who can motivate, train, and lead a team of HVAC technicians while driving performance, efficiency, and customer satisfaction.

As our company continues to grow, we are seeking a strong leader with a proven track record in HVAC service management. The right person will be proactive, results-driven, and capable of managing both people and performance in a fast-paced environment.

Position Overview

The HVAC Service Manager is responsible for overseeing the daily operations of our residential and light commercial HVAC service team, including service, repair, and replacement work.

This role focuses on leading technicians, driving service and sales performance, and ensuring a high level of customer satisfaction. This position requires strong leadership, operational awareness, and the ability to evaluate and improve team performance.

Key Responsibilities

Lead, manage, and support HVAC service technicians in the field

Hire, train, coach, and develop team members to improve performance and skillsets

Conduct team meetings and performance evaluations

Drive service and sales performance to meet or exceed company goals

Provide sales support including onsite estimates and bid assistance

Assist with dispatching to ensure proper technician assignment

Monitor schedules, productivity, and team efficiency

Resolve customer concerns and ensure customer satisfaction

Analyze performance and adjust strategies to meet business objectives

Utilize Service Titan and other tools to manage operations and reporting

Support daily operational and administrative functions

Qualifications

Minimum 5+ years of HVAC service management experience

Strong technical knowledge of residential and light commercial HVAC systems

Proven track record of meeting or exceeding sales goals

Experience leading, coaching, and developing technicians

Strong understanding of flat rate pricing systems

Ability to work in a fast-paced, dynamic environment

Strong communication and leadership skills

Highly organized with strong problem-solving ability

Proficient with Service Titan, Microsoft Office, and mobile technology

Valid California driver's license with a clean driving record

What We Offer

Competitive pay based on experience

Medical, dental, and 401(k) with company match

Paid vacation

Ongoing training and development

Family-friendly schedule

Positive work environment

Growth and advancement opportunities

Bellows is growing, and we are looking for a leader who wants to grow with us while driving performance, developing a strong team, and delivering excellent service to our customers. If you are motivated, experienced, and ready to lead, we want to hear from you.

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