Signature Customer Success Account Manager - Waterbury, CT

UPS • Hartford, CT • 6h ago

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Waterbury, CT

Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Account Manager will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Account Manager will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

Serve as the primary point of contact and advocate for assigned accounts.

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

Proactively engage existing customers to enhance value and prevent churn.

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

Identify low-touch upsell opportunities and guide customers to resources for additional value.

Develop strategies for upselling / cross-selling opportunities to drive account growth.

Drive product adoption and educate customers on products and services.

Territory Management

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

0-4 years in customer success, support, or related customer-facing roles.

SMB account management experience.

Ability to manage multiple customer engagements through strong organizational skills.

Data-driven mindset.

Excellent written communication skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

UPS

Go to Apply

Share this job

Similar Jobs

Manager Software Engineering - Cyber Focal

The Hartford • Hartford, CT • 5h ago

Management & Administrative

Manager Software Engineering - IE07FE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve yo...

5h ago

Go to Apply

Customer Service Representative

U-Haul • Columbia, CT • 6h ago

Management & Administrative

Location: 29 Rte 66 E, Columbia, Connecticut 06237 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repr...

6h ago

Go to Apply

Analyst, AMI Exception Management (Hybrid Schedule)

Eversource Energy • Springfield, MA • 6h ago

Management & Administrative

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct compa...

6h ago

Go to Apply

Analyst, AMI Exception Management (Hybrid Schedule)

Eversource Energy • East Berlin, CT • 6h ago

Management & Administrative

6h ago

Go to Apply

Inside Sales Account Manager

Red River • Hartford, CT • 6h ago

Management & Administrative

Red River's Inside Sales Account Manager (ISAM) is a sales focused, commission-eligible role that is responsible for contributing to the company's sales goals along with providing top-level customer service. The Inside S...

6h ago

Go to Apply

Strategic Account Manager (SkinMedica) - Allergan Aesthetics - New England S.

AbbVie • Hartford, CT • 6h ago

Management & Administrative

Company Description About AbbVie At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables,...

6h ago

Go to Apply

Signature Customer Success Account Manager - West Haven, CT

UPS • Hartford, CT • 6h ago

Management & Administrative

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities,...

6h ago

Go to Apply

Eligibility Services Specialist

State of Connecticut, Department of Administrative Services • Hartford, CT • 6h ago

Management & Administrative

Eligibility Services Specialist Hybrid Recruitment # 260401-7168SH-001 Location Hartford, CT Date Opened 4/6/2026 12:00:00 AM Salary $66,733 - $83,328/year Job Type Open to Agency Employees Close Date 4/13/2026 11:59:00...

6h ago

Go to Apply

Industry X - MES Pharmasuite (FTPS) Senior Manager

Accenture • Hartford, CT • 11h ago

Management & Administrative

We are: Looking to be part of a transformational digital operations practice? How about an opportunity to help world-class clients solve their biggest challenges and create products and services that customers love - qui...

11h ago

Go to Apply

Industry X - MES Pharmasuite (FTPS) Manager

Accenture • Hartford, CT • 11h ago

Management & Administrative

This role can sit anywhere in the US as long as it is near an Accenture Corporate Office WHO WE ARE: We are Industry X: We embed innovation, intelligence, and sustainability in the way the world makes things and the thin...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.