Client Experience Concierge

Ricoh Americas Corporation • Atlanta, GA • 3h ago

Position Overview

The Client Experience Associate serves as the first point of contact at the corporate office, providing a welcoming, professional, and polished experience for all employees, visitors, and clients. This role operates in a concierge-style front desk environment and plays a key part in creating a positive first impression while supporting a high-touch, client-focused workplace.

The ideal candidate is personable, polished, and service-oriented, with strong communication skills and the ability to interact confidently with senior leadership, clients, and visitors.

Key Responsibilities

Greet and welcome employees, visitors, and clients in a friendly, professional manner

Serve as the first point of contact upon entry to the building

Manage guest check-in and issue visitor and access badges

Provide accurate information and directions as needed

Support a positive client and visitor experience through attentive service

Maintain a clean, organized, and professional front desk area

Use computer systems and phone tools for basic administrative and communication tasks

Interact professionally with executives, leadership, and important guests

Communicate clearly and courteously with internal teams when needed

Uphold company policies related to security, access, and visitor management

Work Environment

Concierge-style front desk setup (similar to a hotel concierge)

Corporate office setting

Moderate activity level; not a high-volume or fast-paced environment

Frequent interaction with senior leadership and high-profile visitors

Required Skills & Qualifications

Strong interpersonal and customer service skills

Professional appearance, demeanor, and communication style

Excellent verbal communication and customer-facing soft skills

Basic computer proficiency (email, data entry, visitor systems)

Ability to remain calm, courteous, and organized

High level of professionalism, discretion, and attention to detail

Reliable attendance and punctuality

Preferred Qualifications

Previous experience in front desk, reception, hospitality, or client services

Concierge, hotel, corporate office, or customer-experience background

Experience interacting with executives or corporate clients

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.