Child Support Specialist 9-P11 - Office of Child Support
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Child Support Specialist 9-P11 - Office of Child Support
Salary
$2,056.00 - $2,908.80 Biweekly
Location
Lansing, MI
Job Type
Permanent Full Time
Job Number
4301-26-ESA-OCS-118-FILL
Department
Health and Human Services - Central Office
Opening Date
04/06/2026
Closing Date
4/16/2026 11:59 PM Eastern
Bargaining Unit
MICHIGAN STATE EMPLOYEES ASSOCIATION (MSEA)
Description
Benefits
Questions
Job Description
Four (4) immediate openings available.
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan (https://www.michigan.gov/documents/mdhhs/MDHHS\Diversity\Equity\and\Inclusion\Plan\649033_7.pdf) .
Diversity, Equity, and Inclusion at OCS (https://MCSC.state.mi.us/AgencyPDFs/OCS DEI Overview12.pdf)
Child Support Specialist 9-P11
For all cases covered under Title IV-D of the Social Security Act, the Case Management Child Support Specialist opens and initiates cases, investigates to determine the correct legal action necessary to secure child support and continues action through to the entry of a child support order or closure of the IV-D case. This includes interviewing custodial parents receiving public assistance, locating absent parents, establishing paternity and initiating referrals for legal actions to the local Prosecuting Attorney or Friend of the Court Agency. The Child Support Specialist acts as a liaison between the local MDHHS office, PA, and FOC in matters pertaining to child support.
Position Description (https://mcsc.state.mi.us/AgencyPDFs/Child%20Support%20Specialist-E%209-P11%20PD.pdf)
Job Specification
To be considered for this position you must:
apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
attach a cover letter.
if applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions (http://www.michigan.gov/documents/mdcs/New\Online\Employment\Application\Guide\-\First\Time\User\446027\7.pdf)
Required Education and Experience
Education
Possession of a bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities.
Experience
Child Support Specialist 9
No specific @type or amount is required.
Child Support Specialist 10
One year of professional experience involving child support collection actions equivalent to a Child Support Specialist 9.
Child Support Specialist P11
Two years of professional experience involving child support collection actions equivalent to a Child Support Specialist, including one year equivalent to a Child Support Specialist 10.
Alternate Education and Experience
Alternate Education and Experience
Child Support Specialist 9
Education level typically acquired through completion of high school and two years of experience equivalent to a Departmental Technician E9 in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit) may be substituted for the education requirement.
OR
Possession of a bachelor's degree in any major and at least one year of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit) may be substituted for the education requirement.
OR
Six years of experience as an Assistance Payment Worker may be substituted for the education requirement.
Child Support Specialist 10
Possession of a bachelor's degree in any major and at least two years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit) may be substituted for the education and experience requirements.
Child Support Specialist P11
Possession of a bachelor's degree in any major and at least three years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit) may be substituted for the education and experience requirements.
Additional Requirements and Information
This position is Hybrid. Occasional travel to the office located at 3038 W.GRAND BLVD, SUITE 6-650, DETROIT, MI 48202 or 111 S. Capitol Ave., Romney Building 11th floor, Lansing, MI 48933 .
Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview
Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:
A secure work location that allows privacy and prevents distractions.
A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
Suitable lighting, furniture, and utilities.
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.
If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.
Departments reserve the right to close postings prior to the closing date based on the volume of applications received.
For information about this specific position, please email MDHHSVacancies@michigan.gov . Please reference the job posting number in subject line.
Follow us on LinkedIn (https://www.linkedin.com/company/michigan-department-of-health-&-human-services/?viewAsMember=true) for more job opportunities!
MDHHSjobs #Veteranfriendly #Careerswithpurpose #CommunityHeroes
MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
CHISPSP - Do you possess at least a bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities? If so, please attach a copy of your oficial transcripts.
Yes
No
02
CHISPSP - Please select your level of education and experience:
A bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities, AND None to 1 year of professional experience involving child support collection actions.
Education level typically acquired through completion of high school and two years of experience equivalent to a Departmental Technician E9 in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit). None to 1 year of professional experience involving child support collection actions
Six years of experience as an Assistance Payment Worker.
A bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities, AND At least, one year of professional experience involving child support collection actions equivalent to a Child Support Specialist 9.
A bachelor's degree or higher in any major and at least one year of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit). AND At least, one year of professional experience involving child support collection actions equivalent to a Child Support Specialist 9.
A bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities, And At least two years of professional experience involving child support collection actions, including one year equivalent to a Child Support Specialist 10.
A bachelor's degree or higher in any majorand at least two years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit) And At least two years of professional experience involving child support collection actions, including one year equivalent to a Child Support Specialist 10.
A bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities, And At least three years of professional experience involving child support collection actions, including one year equivalent to a Child Support Specialist P11.
A bachelor's degree or higher in any major and at least four years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit). And At least three years of professional experience involving child support collection actions, including one year equivalent to a Child Support Specialist P11.
None of the above
03
Have you ever worked for the Michigan Child Support Program in any capacity, including as an intern or student assistant?
Yes
No
04
How many years of experience do you have working with child support systems (MiCSES, MiChildSupport, MiSupport, etc.) and processes through your employment?
5 years or more
3-5 years
1-3 years
Less than 1 year
No experience
05
Please explain your experience working with child support programs and process through your employment. If you do not possess this experience, enter "N/A."
06
How many years of experience do you possess through MDHHS as an Eligibility Specialist, Services Specialist, or Assistance Payment Worker?
5 years or more
3-5 years
1-3 years
Less than 1 year
No experience
07
Please explain your experience with MDHHS as an Eligibility Specialist, Services Specialist or Assistance Payment Worker. If you do not possess this experience, enter "N/A."
08
Please select your level of experience working in child support.
No professional experience involving child support actions.
1 year of less experience involving child support actions.
2-5 years of experience involving child support actions.
5 years or more of experience experience involving child support actions.
09
Please explain your experience working in child support. If you do not possess this experience, enter "N/A."
10
Do you have at least 2 years experience equivalent to a Departmental Technician in the Office of Child Support?
Yes
No
11
How many years of experience do you have working in a contact center environment?
5 years or more
3-5 years
1-3 years
Less than 1 year
No experience
12
Describe a time when you had to navigate cultural differences in a professional or work setting.
13
From the options below, which accurately describes your current status? (A current state employee works for an actual state department such as the Department of Corrections, the Department of Transportation, etc.)
A current Michigan Department of Health and Human Services (MDHHS) employee
A Michigan Department of Health and Human Services (MDHHS) employee in layoff status
A current State of Michigan (non-MDHHS) employee
A State of Michigan (non-MDHHS) employee in layoff status
None of the above
14
Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions, such as a reduction in force, need not be reported.) Please select all that apply.
I have been dismissed within the last two years
I have resigned in lieu of discipline or dismissal within the last two years
I have been suspended without pay within the last two years
I have received a written reprimand within the last two years
I have received an unsatisfactory rating within the last two years
I have signed a last chance agreement with MDHHS within the last two years
I certify that none of the above circumstances apply to me
15
If you selected that you have been dismissed within the last two years, resigned in lieu of dismissal within the last two years, suspended without pay within the last two years, received a written reprimand within the last two years, received an unsatisfactory rating within the last two years, or signed a last chance agreement with MDHHS within the last two years, please provide an explanation below. If none of the above apply to you, please enter 'N/A'.
16
Do you have any substantiated cases of abuse or neglect reported on the Michigan Department of Health and Human Services Central Registry?
Yes
No
17
Do you have an Intentional Program Violation from the Department of Health and Human Services?
Yes
No
18
Do you have any objection to being finger printed or drug tested?
Yes
No
19
Are you a current MDHHS employee classified as a Child Support Specialist 9-P11 interested in moving to the same classification and level at this location?
Yes
No
20
Did you attach a cover letter and a copy of your resume to your application? (Failure to do so may result in your application being screened out.)]
Yes
No
21
If applicable, did you attach a copy of an official college/university transcript to your application? (Failure to do so may result in your application being screened out.)
Yes
No
Required Question
Employer
State of Michigan
Department
Health and Human Services - Central Office
Address
Office of Human Resources
235 S. Grand Ave.
Lansing, Michigan, 48933
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